Maya Resort Samui - Family Resort Extra

Convenient location near amenities and attractions. Exceptionally friendly and attentive staff. Excellent facilities for families. Consistently praised for exceptional cleanliness. Great breakfast with great service.

The location is close to everywhere, the place was so clean and tidy with beautiful surrounding. Recommended

Be cautious! The Hungarian siblings who run the resort are dishonest and do not honor their agreements. We booked and paid for a room through Agoda in March for the week of Christmas (at a very competitive price). However, when we arrived at the resort, our reservation was not in their system. The resort was fully booked, leaving us without a place to stay during the busiest week of the year. Initially, the owner appeared distressed about the situation and offered us one night in a room that was available until he could contact Agoda, as he claimed they were unresponsive. The next day, we had to book another hotel for the rest of the week at a much higher cost. However, they said our daughter could use the resort’s facilities and was invited to the Christmas celebration there. Despite the disappointment, we decided to make the best of a bad situation, keeping the energy positive for our daughter and trying to salvage a pleasant holiday. When we contacted Agoda ourselves regarding our reservation, they informed us that the resort had canceled it in October due to a large group booking. However, this large group was nowhere to be seen, and no one had informed us of the cancellation. The reservation was still marked as confirmed on Agoda’s system. Agoda attempted to contact the resort, but they didn’t respond. During the Christmas celebration, every child at the resort received a gift—except for ours. The next day, we were presented with a bill by the Thai manager for the one night we stayed, at a price twice as high as the rate in our original booking. The Hungarian owners instructed the Thai manager to issue this bill over the phone but refused to discuss the matter with us personally. After explaining the situation, the Thai manager went out of their way to find a gift for our daughter the next day. Based on other reviews, I anticipate a defensive response from the resort, which should serve as further evidence of their lack of responsibility and fairness. The resort is beautiful, children will enjoy themselves, and the Thai staff are incredibly kind and genuine. However, please be very cautious regarding the dishonest and cowardly owners.