Mai PEN Rai Guest House

Let me tell you the truth. I wasn't impressed from the moment I arrived. The service staff is very bad. Speak very sarcastically When checking in, we booked via Trip. Employees do not know how to look at documents. We asked them to look at their ID card and that their name was correct, but they didn't look at it. They looked at the booking number. When we told him, he said it wasn't right. Even though we were right She spoke from her mouth very loudly. So I said that if you look at the name and ID card, it's correct. She told me that the reservation number must be that much, so I said, let me look and see where it is. Because I told you it was right. She didn't see it. We're sure we've looked right. Because we studied hotel management Now, Veen asked to see the paper. Summary of the direct return booking number that was first told. He spoke loudly to customers. I don't know anything about other people. When entering the room There were no towels. When I asked, I was told that every room was there. This says that there is no room for me. The staff looked dissatisfied as if they didn't want it. That is, there's no way to lie for anything. It's just a towel. Confused. Everything else is ok, but the staff isn't ok. I chose to stay here because I had stayed there 3 years ago so I came back to stay again. I didn't expect to encounter such bad service staff. I can't speak well, I can't look at documents. Doesn't seem like he's disrespecting customers. The room is good, everything is good. But the service sucks. Not okay from the first day I went (Auntie's receptionist needs to improve urgently. Hospitality work. I paid money to stay, but it's not okay to meet like this. 👎🏻👎🏻👎🏻👎🏻) End of review.

The hotel is good, the staff is friendly. I liked everything - the rooms are clean, the pool is well maintained, the food in the restaurant is delicious. What I didn’t like was that there was loud music from bars at night