Malabar House

I stayed both at Malabar House & Purity Resort in total for 7 nights. I paid in advance by bank transfer middle February, sending them copy of the bank transfer and later respective location code. Until my departure (28.03) they were unable to locate the transfer and I had to pay the whole stay again by credit card. This while my bank informed me that the money reached the recipient bank but not the final account. I asked my bank to cancel the initial transfer (obviously with additional charges) and being aware that Malabar Escapes had to agree with the devolution, which they assured they would. Until now, May, the amount hasn’t been returned and the reservation department - Adithya - stopped answering my e-mails. Fully unacceptable for a Relais & Chateaux member. I don’t understand why the hotel’s finance department cannot handle this situation proactively with their bank instead of putting the stress on the customer’s side, not to mention the double payment already debited twice in my account. Although both hotels and staff are quite nice, I cannot help wondering if there is any scam with payments or simply incompetent staff. I already asked to speak with GM or senior management and they simply do not respond. What could have been a nice stay turned into a nightmare. I hope that by sharing this experience , hotel management cares to investigate the matter, return the money and apologize for this serious inconvenience. Future travellers be aware.

Great location, pool was excellent shape. Loved the wine bar and cafe. Room was very spacious and plenty of space. Staff was very friendly and anticipated every need.

Perfect stay in Fort Kochi We had a wonderful 2 night stay at the Malabar House. The staff is warm and welcoming and they graciously accepted our request for a late check out. It is a beautiful property which is very well located.

When planning a three week trip to India, we were attracted by The Malabar House’s website featuring a stylish decor and Relais Chateau status. While it is a small but attractively designed and decorated property, we found our stay to be disappointing. The room was satisfactory - although we missed having a “real” closet for our clothes, only an exposed rack and two drawers were provided. We left many of our clothes in our suitcases on a bench in the room. The bathroom was commodious. However, the customer service left a LOT to be desired. Requests to housekeeping were not met without a second reminder. A dirty dish was not removed the next day during standard cleaning. Dining service was slow and disorganized. Our tea and coffee arrived…but it took 5 minutes to get the milk. The wine bar was open but deserted and clearly had not been bused from the night before. IMO the owner/manager needs to take a more hands on approach and provide better training to bring this hotel back to what I understand was a favorite Cochin property.

An oasis at the end of the journey . Beautiful toom with a veranda -- sense of relaxation throughout our stay Try the massages . Staff on reception so professional and helpful . Enjoyed the variety of food in the small restaurant . Very peaceful property