Guest User
February 26, 2022
In November 2021, the government is planning to resume GOTO Travel in late January the following year, so I immediately made a reservation for late January 2022. Even if I made a reservation first, even if the GOTO was implemented after that, it would be eligible for a discount, so I didn't have to make a reservation again, so I made a reservation for the time being. However, since the beginning of the year, the number of people infected with corona has increased rapidly, and it has become a "prevention", and it has become a situation where "a state of emergency may be declared." Because of that, I had no choice but to pay the cancellation fee because the cancellation notification came at the last minute. This hotel charges a cancellation fee from one week in advance. Well, that's fine. I made a reservation knowing that. It's a rule, so I followed it. Two days after I received the invoice, I transferred the cancellation fee of 28,000 yen. The 28,000 yen was really painful, but I thought that the hotel business would be hard due to the corona virus, so I paid it with the intention of donating it. However, after that is why this hotel is "third rate". There is not even a word of thanks to the customer who quickly paid the cancellation fee of 28000 yen. I didn't stay, but I paid for it, so I think I'm a fine "guest". I stay at 10 to 15 hotels a year, but this is the first time I've ever been to a hotel that treats me so badly. In the past, the same thing happened at a certain long-established luxury hotel, but a "hotel voucher of the same amount" was enclosed along with a "thank you letter" for payment of the cancellation fee. Another hot spring ryokan sent us a thank-you letter and an assortment of ryokan original souvenirs. Despite this situation, it is only natural for a business person to say "thank you" to a customer who was unable to use the hotel and still paid the "fee" of the cancellation fee. Even if there are no hotel vouchers or souvenirs, shouldn't there be a "thank you note"? By the way, I stayed at both the above-mentioned long-established hotel and hot spring inn on another occasion after that, and they treated me very politely. This is what I mean by "first class hotel". "Urabandai Kogen Hotel, a third-class hotel in the countryside," was made to pay a cancellation fee of 28,000 yen and did not even offer a word of thanks. I have no intention of booking again.
Original TextTranslation provided by Google