Kigali Serena Hotel
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1 room, 2 adults, 0 children
All properties in Kigali
Kigali Serena Hotel
No.4 of Premium Hotels in Kigali
KN 3 Ave, Kigali, Rwanda
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Highlights
Delicious breakfast
Lots to do
Free parkingAmenities
Golf course
Outdoor swimming pool
Sauna
Spa
Massage room
Gym
Private parkingFree
Airport pick-up
All amenities
Property Description
With a stay at Kigali Serena Hotel, you'll be centrally located in Kigali, within a 10-minute drive of Kigali Convention Centre and Union Trade Center. This luxury hotel is 1 mi (1.6 km) from Ntarama Church and 1.3 mi (2.1 km) from Kandt House Museum of Natural History.
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8.6/10
Cleanliness8.7
Amenities8.6
Location8.7
Service8.7
All 67 reviews
Surroundings
Airport: Kigali International Airport
(11.9 km)
Landmarks: Serena Conference Centre
(<100m)
Landmarks: Belgian Peacekeepers Memorial
(180m)
Landmarks: Kigali Conference & Exhibition Village
(220m)
Landmarks: Kigali Conference and Exhibition Village (KCEV)
(240m)
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Overview
Rooms
Guest Reviews
Services & Amenities
Policies
4
Standard King Room
1 King bed
Has window
Free Wi-Fi
Non-smoking
TV
Wi-Fi in room
Check Availability
Prime Rooms
1 King bed or 2 Single bed
Has window
Free Wi-Fi
Non-smoking
Wi-Fi in room
Check Availability
7
Deluxe Room
1 King bed or 2 Single bed
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Refrigerator
Minibar
Check Availability
1
Standard Twin Room
2 Single bed
Has window
Free Wi-Fi
Non-smoking
Wi-Fi in room
Check Availability
2
Executive Suite
Bedroom 1:1 King bed
Free Wi-Fi
Non-smoking
Bathtub
TV
Wi-Fi in room
Check Availability
6
Executive Suite
Bedroom 1:1 King bed
Free Wi-Fi
Non-smoking
Air conditioning
Minibar
Shampoo
Wardrobe
Check Availability
10
Superior Room
1 King bed or 2 Single bed
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Refrigerator
Minibar
Check Availability
4
Junior Queen Suite
1 Queen bed
Has window
Free Wi-Fi
Non-smoking
TV
Wi-Fi in room
Check Availability
Standard Queen Room
1 Queen bed or 2 Single bed
Has window
Free Wi-Fi
Non-smoking
Wi-Fi in room
Check Availability
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Guest Reviews
8.6/10
Very Good
67 reviews
Verified Reviews- Cleanliness8.7
- Amenities8.6
- Location8.7
- Service8.7
Average for similar properties in Kigali
AI Summary
The accommodation offers spacious, well-maintained rooms with friendly staff and a diverse breakfast buffet. It is centrally located, providing a comfortable stay near downtown attractions.
Shabbar
July 22, 2025
I had an excellent stay at Kigali Serena. The service was consistently good, with a special mention to Angel from Customer Service who went above and beyond to assist. The staff throughout the hotel were friendly and professional.
The breakfast spread was impressive, offering a wide variety of delicious options to start the day. The hotel represents great value for money and is perfectly located for both business and leisure travelers.
While the Maisha Spa was a bit underwhelming and could use some improvements, this did not detract much from the overall experience.
In summary, Kigali Serena is an excellent choice for anyone visiting Kigali.
Guest User
June 23, 2025
早餐很豐盛
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Guest User
May 8, 2025
The facilities are old and the dining area is too public. But other services are as good as before
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Guest User
May 26, 2023
Our room is equipped with a large outdoor balcony. Although my friend’s room does not have a balcony, it is equipped with a living room, which is much more comfortable than ordinary standard rooms. The front desk of the hotel is very enthusiastic and helped us make an appointment for a driver to go to the national park. The airport pick-up service is also very good. The breakfast buffet is very rich. For dinner, I ordered grilled pork chops. It was delicious, and the tip is included in the meal price. The fly in the ointment is that the driver asked us for 60 dollars after booking the car from the hotel to the airport on the return trip, but the front desk told us that it was only 35 dollars.
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Guest User
August 25, 2025
We really enjoyed our stay. The rooms were large and quiet. The staff was lovely and great buffet meals with fabulous pool side restaurant and fitness center.
Guest User
July 26, 2025
Outstanding service Excellent gym Beautiful garden Restaurants are good but expensive Highly recommend the hotel for business and leisure travelers
Pioneer06682282567
July 14, 2025
Mosquitoes in my room gave me a bad sleep. Despite comfy beddings. But other than that the breakfast was amazing . With friendly staff
Kathy W
June 26, 2025
Staff was friendly & helpful. Rooms very spacious, clean & comfortable! Breakfast buffet was very delicious & plentiful! Beautiful Country!
Services & Amenities
Most popular business facilities
Golf course
Off-site
Outdoor swimming pool
Sauna
Spa
Massage room
Gym
Private parking
Free
Airport pick-up
Additional charge
Car rentals
Bar
Restaurant
Cafe
Airport drop-off
Additional charge
Conference room
Additional charge
Multi-function room
Business center
Children's pool
Childcare service
Additional charge
Tour and ticket booking service
Currency exchange
24-hour front desk
Wi-Fi in public areas
Free
Luggage storage
Outdoor swimming pool
Spa
Gym
Bar
Restaurant
Conference room
Multi-function room
Restaurant
Restaurant
No additional info available
More Amenities
Internet
Wi-Fi in public areas
Free
Outdoor swimming pool
Parking
Private (exclusively for guests) is available On-site parking. Reservation not needed.
Private parking
Free
Valet parking
Transportation
Car rentals
Airport pick-up
Additional charge
Airport drop-off
Additional charge
Business Services
Multi-function room
Fax/copying service
Wedding service
Conference room
Additional charge
Business center
Front Desk Services
24-hour front desk
Concierge service
VIP check-in service
Express check-in and check-out
Safe at front desk
Luggage storage
Currency exchange
Tour and ticket booking service
Languages Spoken
English
French
Kiswahili
Food & Drink
Snack bar
Cafe
Bar
Lobby bar
Room service
Public Areas
BBQ
Additional charge
Gift shop
Shopping mall
No smoking in public areas
Garden
Smoking area
Elevator
Health & Wellness
Spa
Golf course
Off-site
Beauty and makeup
Hair and beauty salon
Gym
Massage room
Sauna
Body care
Light therapy
Foot bath
Cleaning Services
Dry cleaning
Ironing service
Clothes dryer
Laundry service (on-site)
Clothes steamer
Facilities for Children
Childcare service
Additional charge
Children's meals available
Children's pool
Accessibility
Wheelchairs available
Accessible rooms available
Safety & Security
Intruder alarm
Smoke detector
CCTV in public areas
First aid room
Fire extinguisher
Security personnel
Property Policies
Check-in and Check-out Times
Check-in: after 12:00
Check-out: 06:30–10:00
Front desk hours: 24/7
The host or staff will greet you upon arrival
The property will provide check-in details after booking
If you plan to arrive after 00:00 on your check-in day, please contact the property by email/phone at least 1 day in advance
Child policies
Children can stay in some rooms of this hotel.
Additional fees may be charged for children using existing beds. Add the number of children to get a more accurate price.
Cribs and Extra Beds
Extra bed and crib policies may vary according to room type. Please refer to the room type details for more information.
Breakfast
TypeAmerican
StyleBuffet
| Age | Fee |
|---|---|
Adult | Buffet:US$15.00 (approx. PHP 856.19) per person |
Additional breakfast fees are not included in the total and need to be paid at the property.
Pets
Pets are not allowed
Service animals
Service animals are not allowed
Age Requirements
There is no age limit for checked in guests.
Paying at the hotel
- Cash
Property Description
- Opened: 1999
- Renovated: 2011
- Number of Rooms: 149
Phone:+250-252597100+250-788184500
Email:kigali@serenahotels.com
With a stay at Kigali Serena Hotel, you'll be centrally located in Kigali, within a 10-minute drive of Kigali Convention Centre and Union Trade Center. This luxury hotel is 1 mi (1.6 km) from Ntarama Church and 1.3 mi (2.1 km) from Kandt House Museum of Natural History.
Pamper yourself with onsite massages, body treatments, and facials. You can take advantage of recreational amenities such as an outdoor pool, a sauna, and a fitness center. This hotel also features complimentary wireless internet access, concierge services, and babysitting (surcharge).
Stop by the hotel's restaurant, The Milima Restaurant, for lunch or dinner. Dining is also available at the coffee shop/cafe, and 24-hour room service is provided. Relax with your favorite drink at the bar/lounge or the poolside bar. A complimentary buffet breakfast is served daily from 6:30 AM to 9:30 AM.
Featured amenities include a 24-hour business center, limo/town car service, and express check-in. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.
Make yourself at home in one of the 148 air-conditioned rooms featuring minibars. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Bathrooms feature shower/tub combinations, complimentary toiletries, and bidets. Conveniences include phones, as well as safes and desks.
Pamper yourself with onsite massages, body treatments, and facials. You can take advantage of recreational amenities such as an outdoor pool, a sauna, and a fitness center. This hotel also features complimentary wireless internet access, concierge services, and babysitting (surcharge).
Stop by the hotel's restaurant, The Milima Restaurant, for lunch or dinner. Dining is also available at the coffee shop/cafe, and 24-hour room service is provided. Relax with your favorite drink at the bar/lounge or the poolside bar. A complimentary buffet breakfast is served daily from 6:30 AM to 9:30 AM.
Featured amenities include a 24-hour business center, limo/town car service, and express check-in. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.
Make yourself at home in one of the 148 air-conditioned rooms featuring minibars. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Bathrooms feature shower/tub combinations, complimentary toiletries, and bidets. Conveniences include phones, as well as safes and desks.
Frequently Asked Questions
What is the cancellation policy for Kigali Serena Hotel?
The cancellation policy for Kigali Serena Hotel varies depending on the type of room and booking conditions.What is the cancellation policy for Kigali Serena Hotel?
What are the check-in and check-out times at Kigali Serena Hotel?
Standard check-in time at Kigali Serena Hotel is 12:00 and check-out time is 10:00.What are the check-in and check-out times at Kigali Serena Hotel?
Does Kigali Serena Hotel provide breakfast?
Yes, Breakfast is offered at Kigali Serena Hotel. Breakfast option(s): American. Does Kigali Serena Hotel provide breakfast?
Can I bring my pet inside the Kigali Serena Hotel?
As much as we love pets, unfortunately, we are unable to accommodate them in Kigali Serena Hotel.Can I bring my pet inside the Kigali Serena Hotel?
How far is the Kigali Serena Hotel from the closest airport?
The closest airport is Kigali International Airport, and it is about 24 mins from hotel by car (11.9 km).How far is the Kigali Serena Hotel from the closest airport?
Is airport shuttle service offered by Kigali Serena Hotel ?
Yes, at Kigali Serena Hotel, an airport shuttle is available. We suggest you call ahead to confirm details.Is airport shuttle service offered by Kigali Serena Hotel ?
About This Property
| Nearest Airport | Kigali International Airport |
|---|---|
| Distance to Airport | 11.94KM |
| Average Price From | PHP23504 |
| Hotel Star Rating | 5 |