Kigali Serena Hotel
1 night
Rooms and Guests
1 room, 2 adults, 0 children
All Properties in Kigali
Kigali Serena Hotel
No.4 of Premium Hotels in Kigali
KN 3 Ave, Kigali, Rwanda
Show on Map
We Price Match
Highlights
Delicious breakfast
Lots to do
Free parkingAmenities
Golf course
Outdoor swimming pool
Sauna
Spa
Massage room
Gym
Private parkingFree
Airport pick-up
All Amenities
Property Description
With a stay at Kigali Serena Hotel, you'll be centrally located in Kigali, within a 10-minute drive of Kigali Convention Centre and Union Trade Center. This luxury hotel is 1 mi (1.6 km) from Ntarama Church and 1.6 mi (2.6 km) from Club Rafiki.
Show More
8.5/10
Very GoodCleanliness8.5
Amenities8.4
Location8.5
Service8.5
All 63 Reviews
Surroundings
Airport: Kigali International Airport
(11.9 km)
Landmarks: Belgian Peacekeepers Memorial
(180m)
Landmarks: Kigali Conference and Exhibition Village (KCEV)
(180m)
Landmarks: Kigali Cultural Village
(220m)
Landmarks: CST Library
(250m)
View on Map
Overview
Rooms
Guest Reviews
Services & Amenities
Policies
Prime Rooms
1 King bed or 2 Single bed
Has window
Free Wi-Fi
Non-smoking
Refrigerator
Wi-Fi in room
Check Availability
4
Standard King Room
1 King bed
Has window
Free Wi-Fi
Non-smoking
Refrigerator
TV
Wi-Fi in room
Check Availability
5
Deluxe Rooms
1 King bed or 2 Single bed
Has window
Free Wi-Fi
Non-smoking
Refrigerator
TV
Wi-Fi in room
Check Availability
1
Standard Twin Room
2 Single bed
Has window
Free Wi-Fi
Non-smoking
Refrigerator
Wi-Fi in room
Check Availability
8
Executive Suite
Bedroom 1:1 King bed
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Bathtub
Refrigerator
Check Availability
Deluxe Twin Room
2 Single bed
Has window
Free Wi-Fi
Non-smoking
Refrigerator
Wi-Fi in room
Check Availability
6
Superior Rooms
1 King bed or 2 Single bed
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Refrigerator
Private toilet
Check Availability
8
Standard Room
1 King bed or 2 Single bed
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Refrigerator
Minibar
Check Availability
5
Deluxe King Room
1 King bed
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Refrigerator
Private toilet
Check Availability
2
Junior Suite
1 King bed
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Refrigerator
Minibar
Check Availability
Hide Room Types
Guest Reviews
8.5/10
Very Good
63 reviews
Verified Reviews- Cleanliness8.5
- Amenities8.4
- Location8.5
- Service8.5
Average for similar properties in Kigali
AI Summary
The accommodation offers spacious, well-maintained rooms with friendly staff and a diverse breakfast buffet. It is centrally located, providing a comfortable stay near downtown attractions.
Guest User
June 23, 2025
早餐很豐盛
Translate
Guest User
May 8, 2025
The facilities are old and the dining area is too public. But other services are as good as before
Original TextTranslation provided by Google
Guest User
May 26, 2023
Our room is equipped with a large outdoor balcony. Although my friend’s room does not have a balcony, it is equipped with a living room, which is much more comfortable than ordinary standard rooms. The front desk of the hotel is very enthusiastic and helped us make an appointment for a driver to go to the national park. The airport pick-up service is also very good. The breakfast buffet is very rich. For dinner, I ordered grilled pork chops. It was delicious, and the tip is included in the meal price. The fly in the ointment is that the driver asked us for 60 dollars after booking the car from the hotel to the airport on the return trip, but the front desk told us that it was only 35 dollars.
Original TextTranslation provided by Google
Guest User
June 27, 2025
Staff was friendly & helpful. Rooms very spacious, clean & comfortable! Breakfast buffet was very delicious & plentiful! Beautiful Country!
Robert
June 15, 2025
Friendly and helpful staff. Good food.
Jonathan
June 5, 2025
Great all the way around
Deborah
May 28, 2025
Love this hotel! Great rooms, wonderful pool area and tables overlooking the pool. Very chill and peaceful.
111missa
May 22, 2025
Let me tell you , Serena has lost its flair! The place is so unappealing , shower that doesn’t work, services that are poor and unfortunately the staff are kind but don’t know anything ! The rooms have a sewer smell that they cannot do anything about. The facility is run down. I think it’s great for conferences but to enjoy the hotel as a traveler you will be wasting your money. It’s highly priced with nothing to show for it :( The staff at the spa is rude ah what a nightmare! We had to check out early and go to another hotel! Wi-fi doesn’t work.
Services & Amenities
Most popular business facilities
Golf course
Off-site
Outdoor swimming pool
Sauna
Spa
Massage room
Gym
Private parking
Free
Airport pick-up
Additional charge
Car rentals
Bar
Restaurant
Cafe
Airport drop-off
Additional charge
Conference room
Additional charge
Multi-function room
Business center
Children's pool
Childcare service
Additional charge
Tour and ticket booking service
Currency exchange
24-hour front desk
Wi-Fi in public areas
Free
Luggage storage
Outdoor swimming pool
Spa
Gym
Bar
Restaurant
Conference room
Multi-function room
Restaurant
Restaurant
No additional info available
More Amenities
Internet
Wi-Fi in public areas
Free
Outdoor swimming pool
Parking
Private (exclusively for guests) is available On-site parking. Reservation not needed.
Private parking
Free
Valet parking
Transportation
Car rentals
Airport pick-up
Additional charge
Airport drop-off
Additional charge
Business Services
Multi-function room
Fax/copying service
Wedding service
Conference room
Additional charge
Business center
Front Desk Services
24-hour front desk
Concierge service
VIP check-in service
Express check-in and check-out
Safe at front desk
Luggage storage
Currency exchange
Tour and ticket booking service
Languages Spoken
English
French
Kiswahili
Food & Drink
Snack bar
Cafe
Bar
Lobby bar
Room service
Public Areas
BBQ
Additional charge
Gift shop
Shopping mall
No smoking in public areas
Garden
Smoking area
Elevator
Health & Wellness
Spa
Golf course
Off-site
Beauty and makeup
Hair and beauty salon
Gym
Massage room
Sauna
Body care
Light therapy
Foot bath
Cleaning Services
Dry cleaning
Ironing service
Clothes dryer
Laundry service (on-site)
Clothes steamer
Facilities for Children
Childcare service
Additional charge
Children's meals available
Children's pool
Accessibility
Wheelchairs available
Accessible rooms available
Safety & Security
Intruder alarm
Smoke detector
CCTV in public areas
First aid room
Fire extinguisher
Security personnel
Property Policies
Check-in and Check-out Times
Check-in: After 12:00
Check-out: 06:30–10:00
Front desk hours: 24/7
The host or staff will greet you upon arrival
The property will provide check-in details after booking
If you plan to arrive after 00:00 on your check-in day, please contact the property by email/phone at least 1 day in advance
Child Policies
Children can stay in some rooms of this hotel.
Additional fees may be charged for children using existing beds. Add the number of children to get a more accurate price.
Cribs and Extra Beds
Extra bed and crib policies may vary according to room type. Please refer to the room type details for more information.
Breakfast
StyleBuffet
| Age | Fee |
|---|---|
Adult | Free |
Additional breakfast fees are not included in the total and need to be paid at the property.
Pets
Pets are not allowed
Service Animals
Service animals are not allowed
Age Requirements
There is no age limit for checked in guests.
Paying at the Hotel
- Cash
Property Description
- Opened: 1999
- Renovated: 2011
- Number of Rooms: 149
With a stay at Kigali Serena Hotel, you'll be centrally located in Kigali, within a 10-minute drive of Kigali Convention Centre and Union Trade Center. This luxury hotel is 1 mi (1.6 km) from Ntarama Church and 1.6 mi (2.6 km) from Club Rafiki.
Pamper yourself with onsite massages, body treatments, and facials. You can take advantage of recreational amenities such as an outdoor pool, a sauna, and a fitness center. This hotel also features complimentary wireless internet access, concierge services, and babysitting (surcharge).
Stop by the hotel's restaurant, The Milima Restaurant, for lunch or dinner. Dining is also available at the coffee shop/cafe, and 24-hour room service is provided. Relax with your favorite drink at the bar/lounge or the poolside bar. A complimentary buffet breakfast is served daily from 6:30 AM to 9:30 AM.
Featured amenities include a 24-hour business center, limo/town car service, and express check-in. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.
Make yourself at home in one of the 148 air-conditioned rooms featuring minibars. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and bidets. Conveniences include phones, as well as safes and desks.
Pamper yourself with onsite massages, body treatments, and facials. You can take advantage of recreational amenities such as an outdoor pool, a sauna, and a fitness center. This hotel also features complimentary wireless internet access, concierge services, and babysitting (surcharge).
Stop by the hotel's restaurant, The Milima Restaurant, for lunch or dinner. Dining is also available at the coffee shop/cafe, and 24-hour room service is provided. Relax with your favorite drink at the bar/lounge or the poolside bar. A complimentary buffet breakfast is served daily from 6:30 AM to 9:30 AM.
Featured amenities include a 24-hour business center, limo/town car service, and express check-in. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.
Make yourself at home in one of the 148 air-conditioned rooms featuring minibars. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and bidets. Conveniences include phones, as well as safes and desks.