Armathwaite Hall Hotel & Spa

The location captures stunning views, ideal for weddings. Spacious, clean rooms with personal touches. Exceptional staff service and a variety of pools in the spa.

We had a lovely stay, having stayed 20 years ago this was a return trip often talked about. I paid in ADVANCE for dinner, bed and breakfast. Dinner was wonderful, service was great, although no atmosphere in the lake view restaurant; Friday evening and only 4 tables occupied which was disappointing. Breakfast was ok, not a patch on the restaurant food, everything deep fried and over cooked. Our room (168) was cold, and looking back on reviews now I see this room is a recurring problem, as the hotel was nowhere near full why use a room with issues? The reason for the poor review : on checking out I was presented with a bill for £525 for 1 nights stay, I had already paid in advance. I queried with the receptionist who confirmed to me that I hadn’t paid. She got a colleague who again proceeded to tell me I hadn’t paid. I evidenced with an email sent direct from the hotel thanking me for my payment, I then also contacted my bank so that they could confirm to the receptionist I had paid. I was told again that no payment could be found and I hadn’t paid. VERY EMBARRASING, duty manager arrived to tell me again that they couldn’t find the funds. Not my problem. My bank had confirmed it and I had an email from the hotel. I refused to pay again, settled the extras and left utterly embarrassed. I was assured I would receive an escalation email from the duty manager, nothing received. Simon Steele, some communications would be appreciated, poor customer care, highly embarrassing and we certainly won’t return again.

We stayed as a couple for 2 nights in a Lake View Suite. The room and food were 5/5, scored down based on the spa and little details we personally felt were missing. Room - the Lake View suite was stunning, one of our favourite hotel rooms we have stayed in, decorated beautifully and stunning views. Food - we ate in the Lake View Restaurant the first night, really fantastic food some of the best we’ve had in a while. The restaurant was very quiet when we were in there (8pm on a Friday). We then ate in The Grill on the second night which had a bit more of an atmosphere. Breakfast also had good options. Spa - it’s great that you can use this at any time during your stay, however it also means the spa is really busy. It was okay on our first day (Friday) but by Saturday it was packed - no towels left, hard to get a bed if you want to relax / read a book and the outdoor hot tub is packed (and not actually that hot!) I had a full body massage which was very good. Details - Before our arrival we were contacted and asked multiple questions including if we were celebrating an occasion - we were, my birthday! I found it really strange that hotel we’d paid £900 to stay for 2 nights didn’t put so much as a happy birthday card in the room! Why bother asking what we are visiting you for then not acknowledging the occasion - very odd for a premium hotel. Additionally, given the location of the hotel and that most people travel to get there I think it would be beneficial to add an EV charger, other hotels we’ve stayed at in the Lakes have this now and it is a huge help when you’ve far to travel home. Overall a really enjoyable stay, a few details that need some attention to maintain a premium experience.