Bertam Resort & Water Park Penang

Bertam Resort & Water Park Penang Reviews

Bertam Resort & Water Park Penang

PMT 2200, Persiaran Bertam 8, Kepala Batas, Penang, 13200, MalaysiaSee Hotel Details
Bertam Resort & Water Park Penang
Bertam Resort & Water Park PenangBertam Resort & Water Park PenangBertam Resort & Water Park Penang
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1 night

Guest Reviews

9.4/10
Amazing
519 review
Verified reviews
Location9.4
Amenities9.5
Service9.2
Cleanliness9.6
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All reviews(519)
Positive reviews(511)
Reviews with photos/video(284)
Great swimming pool(90)
Delicious breakfast(75)
Perfect for kids(59)
Well designed(30)
Loved the view(28)
Delicious buffet(11)
Children's pool available(6)
Clean pool(5)
Negative reviews(8)
Guest User
Superior Twin
Stayed in Jun 2025
Business traveler
2 review
9.0/10
Great
Posted on Jul 29, 2025
Please check the facilities in the toilet, including leaking pipes and the unstable hot water on/off function.
s.nawal
Superior Twin
Stayed in Jun 2025
Family
32 review
10/10
Outstanding
Posted on Jul 26, 2025
It was an awesome stay with my families.The room had a super view facing the pool.The staffs were great.The food was so amazing and delightful.We will repeat
Guest User
Superior King
Stayed in Jun 2025
Family
5 review
10/10
Outstanding
Posted on Jul 3, 2025
Everything greats about this hotel! Start from the very friendly staff till the nice view hotel. 100% recommended👍
Response from Property: Wow it such an honor to have a wonderful feedback from our guest! We are truly happy to hear that our team served you with the best services! We hope that you will come back again for another wonderful moment!
Anonymous User
Deluxe King With Balcony
Stayed in May 2025
Family
2 review
10/10
Outstanding
Posted on Jun 30, 2025
All is good. It was just need to wait almost 1 hour for luggage. We are family, this hotel is kids friendly.
Response from Property: Dear guest,Warm greeting from Bertam Resort & Waterpark Penang!Thank you for time to sharing feedback with us! We are truly sorry for the inconvenience that you face upon check-in. We will always serve our best as our guest satisfaction is our priority! We hope that you love to visit our resort next time to enjoy another better stay!Best regards,Bertam Resort team
Nur Syafika
Superior Twin
Stayed in May 2025
Family
5 review
10/10
Outstanding
Posted on Jun 29, 2025
Its a new hotel, every facility still in their best condition.Good customer service, variety of breakfast option, clean and tidy room.
Response from Property: Thank you so much MS Nur Syafika for the 10/10 rating! We truly appreciate your kind words and support!
Anonymous User
Deluxe King With Balcony
Stayed in May 2025
Business traveler
32 review
10/10
Outstanding
Posted on Jun 13, 2025
All perfect from check in until check out. Nice room and very clean, staff friendly, facilities good. And many choice of breakfast and the taste so good. The most important many spot for taking picture because the resort so nice.
Response from Property: Wow it such an amazing feedback and we truly appreciate it! Thank you so much for the support and compliment . We hope can welcome you back in future. Stay safe!
Ayu A
Deluxe King Without Balcony
Stayed in Apr 2025
Traveling with friends
4 review
9.5/10
Amazing
Posted on May 28, 2025
Love almost everything about this resort. ( Just that our room in B block, the AC not very cooling ).
Response from Property: Thank you so much for loved to stay with us! We are so happy and we truly appreciate your honest review, Will check and maintenance for better experience in future. Thank you
Nurul
Superior King
Stayed in Apr 2025
Family
9 review
9.0/10
Great
Posted on May 11, 2025
I love bertam resort as it is a new hotel. The interior and decoration are very pretty and neat. Not to mention the breakfast spread was SUPERRRRR GOOD. every food i tasted was nice and tasty. The room are spacious, the ambiance was nice. Everything was good to me except they only give one card for each room. And during pool time, if u wanna take towel, must leave the card at the counter. Such a bummer. Other than that all good. Would recommend
6/10
Response from Property: Thank you so much for your kind and detailed review!We're thrilled to hear that you loved the interior, ambiance, and especially the breakfast spread — it's always a pleasure to know our guests enjoyed the food! Your feedback regarding the room card and towel process is much appreciated and will be shared with our team for future improvement. We truly appreciate your recommendation and look forward to welcoming you back again soon for another enjoyable stay at Bertam Resort!
Guest User
Family Quadruple Room
Stayed in Apr 2025
Family
2 review
10/10
Outstanding
Posted on May 27, 2025
Love the place, very good hospitality, friendly and helpful staff. Room is very clean.
Response from Property: Thank you so much for the support and compliment! We are truly happy to hear that . Hope to see you again in future .
Alikizary
Superior King
Stayed in Apr 2025
Couple
4 review
10/10
Outstanding
Posted on May 25, 2025
Awesome place 100/100. Superbbbb. Makanan sedap, banyak choice. View cantik. Pool best.
Response from Property: Thank you for much for the awesome feedback as we are truly happy to hear that . We cannot wait to welcome you back in next staycation.
Nazim Amin
Family Quadruple Room
Stayed in Apr 2025
Family
2 review
10/10
Outstanding
Posted on May 4, 2025
It’s a great place to stay with family, especially kids when they got to enjoy the hotel swimming pool as well as the waterpark next door! Keep the consistency 👍🏻
Response from Property: Thank you for your lovely feedback!We're thrilled to hear that you and your family had a great time, especially the little ones enjoying both the hotel pool and the waterpark. Your encouragement means a lot, and we’ll definitely strive to maintain and improve our service consistency for future visits.Looking forward to hosting you again soon!
Guest User
Superior King
Stayed in Mar 2025
Couple
4 review
10/10
Outstanding
Posted on Apr 26, 2025
first time here. first impression better than expected. just short drive away from bertam exit. beautiful room and very clean. friendly and helpful staff. we opted for going out for food rather than stay in. just across there’s a small town but really have all we need. there’s street food vendor during weekends which makes it better. definitely will come back and try the water park
Response from Property: Thank you for your kind review! We're so glad to hear your first visit was a pleasant surprise and that you found the room beautiful and the staff helpful. It's great that you enjoyed exploring the nearby town and local food scene too. We look forward to welcoming you back soon!
Mrs.Z
Superior King
Stayed in Apr 2025
Family
25 review
10/10
Outstanding
Posted on May 31, 2025
Awesome for staycation .will come again🥰. Love the room,breakfast n pool.
Response from Property: Thank you so much for the awesome review! We are happy to hear that . Hope to see you again in future .
Msaifullahsany90
Superior Twin
Stayed in Mar 2025
Family
4 review
7.5/10
Posted on Apr 20, 2025
This is my 2nd time of being here. The lobby shud add more fan since its open air lobby. Its so hot! Im done my booking with pool view room at the 1st place but they replace the waterpark view instead. Nothing special when its night coz waterpark is closed. But the pool area is very nice when its come to night. A bit frustrated bout it. Breakfast is superb with a lot of selection. My kids also enjoyed the pool so much. Definitely will come again.
Response from Property: Thank you for your continued support and for sharing your experience with us! We're glad to hear that you and your kids enjoyed at Bertam Resort. Your kind words truly mean a lot. We sincerely apologize for the inconvenience regarding the room view and the warm temperature at the lobby. Your feedback is very valuable, and we’ll definitely look into improving the lobby ventilation and ensuring room preferences are prioritized more accurately in the future.We look forward to welcoming you back again soon for an even better experience!
Guest User
Family Quadruple Room
Stayed in May 2025
Traveling with friends
3 review
10/10
Outstanding
Posted on Jun 15, 2025
Stunning resort. Overall satisfied albeit having just a short stay
Response from Property: Dear guest, thank you for the positive feedback as we truly appreciate it . We hope to see you again in near future for much more fun! Stay safe.