Stonecross Manor Hotel

Guests appreciate the excellent breakfast, outstanding food quality, and exceptional location for convenience. They praise the friendly staff and consistently note the smart, spacious, and beautifully decorated rooms.

On arrival we were greeted by the receptionist and the hotel Manager, who apologised for the construction work which should, we were told, have been finished for Easter. But still ongoing. Having checked the hotel out on their web and other sites, we were aware of the upheaval. The hotel has always had very good reviews in the past, so give it a go. Our room was on the side of the hotel, which was clean with the usual complimentary tea, coffee, etc. Comfortable bed and pillows. There was no lift, but if we required someone would bring our luggage. The paintwork on the stairs and carpet had seen better days, but as the Hotel was under refurbishment and we were only walking up and down the stairs it was of little consequence. I look forward to visiting the Hotel again as the hospitality of the Hotel staff, food, particularly breakfast certainly made up for the upheaval.

Booked into hotel, made our way to our room using the stairs as the elevator was being taken out by builders. On entering the room we were let down as we had booked a room with walkin shower which was verified when we rang the hotel direct prior to our visit as my wife has back problems. Contacted the staff member on reception and was asked which staff member verified the walkin shower, well I do not ask for names. were then told they were fully booked,later we were shown a smaller room with walkin shower with scaffolding directly across window where builders were working with no view at all which was not pleasant and I would not pass for a booked superior room so declined this very unsuitable offer. There were no drawers in the room nor a phone and the decor around the window area was patched paintwork. Not what you exoect from a 4 star hotel. The first night in the restaurant 3 of us ordered the sirloin steak and were not impressed with quality of cut and was very chewy. For our next 3 nights we ate at Romneys pub 4 minutes away and the sirloins were so much better. Also for 2 of the evenings in the bar/reception area they had ran out of red wine, Was also approached by builder to move car or have it covered in building dust. And finally on last day the manager said to my wife she could use the walkin shower in another room,not very I professional. Would not recommed for the price we paid.