Spa Hotels in Kelapa Dua

Where do I begin? The entrance to the hotel is impressive—gleaming, well-maintained reception areas and spotless toilets, truly reflecting the 4.5-star rating. The reception staff were excellent—friendly, accommodating, and genuinely warm in their service. The facilities themselves were solid, offering a well-equipped gym, engaging fitness classes, a decent-sized pool, and reasonably priced food and drinks. Overall, the amenities were good, and I had no complaints on that front. However, an extra fold-out bed was an added cost (about half the price of the room), though they did offer a discount on it. Unfortunately, things took a turn when we saw the room. This was nowhere near a 4-star standard—more like a 2-star experience. While it's cheaper compared to places I stay in Australia, it was still twice the price of accommodations nearby, which makes it feel overpriced for what it is. The lady at reception could only offer us two room options, both of which were in poor condition, so we opted for the lesser of two evils. This was a disappointment in terms of service. The room itself had a number of issues. The hot water barely worked—either scalding hot or ice cold, with no middle ground. The room was dirty, with visible damage such as switches hanging off the walls, poor patch-up jobs, and mold on the ceiling. It was simply unpleasant, as you can see in the photos. This is supposedly one of the best properties in the area, but it felt like they have a monopoly here, given the lack of competition nearby. The air conditioning unit made a horrible noise and had an unpleasant smell. Overall, the room was tired and in desperate need of renovation. One last thing to note: if you're traveling with children, be cautious when it rains—the tiles at the entrance get incredibly slippery. Would I recommend this resort? Based on the room quality and the price, unfortunately, I can't recommend it. I won’t be returning in the future.

The cleanliness need to improve. I got 2 towel in the bathroom, and one of them is still wet when i check in. Still got hair on all the table in the room. Receptionist are very friendly and helpful. Breakfast buffet still not bad and the server very efficient as well. Overall is ok, just cleanliness must be improved!

Checked in at 2 pm sharp, our family suite room only has 1 window facing to another building. Other than that, the room is okay. Breakfast for a four star hotel was quite complete, there were Western, Chinese, and local food. Overall experience 9/10

Staff are all great from security to bell to reception to room cleaners. Only big issues are pool is indoors and unheated -so water freezing cold-could not use , breakfast was Chaos with not enough staff tables not cleared so nowhere to sit and nobody apparently in charge and stale bread ( Croissants and coffee however were very good).

Nice hotel in the middle of Gading Serpong. It is near to Sumarecon Mall Serpong. The breakfast is variative and delicoius.