Plantation Hale Suites

The place is relatively remote, and the price is surprisingly expensive during the Christmas period, about nearly 350 US dollars per night. Since the plan was late, other hotels were booked by others and I had to make do here, but the service was extremely poor. The order Ctrip gave us said check-in was available at 3pm, but when we went there we were told it was 4:00, and it was your travel agency's fault. We went outside and went back at 4:15 and still didn't have a room, and they didn't say when. To get it done, there were 3-4 people working at the front desk but they said there were not enough people cleaning the back. We asked why the front desk wasn’t sent to provide support? Didn't answer, then called out a manager to resist. Not only did that person not apologize, he actually said that if you are not satisfied, you can cancel the order for free and we will not fine you. How could there be such an arrogant person working as a customer service manager today? We later saw that other customers had not gotten a room after running back and forth several times, and some arrived as early as 2:00 p.m. So a few of us banded together and said we wanted to file a complaint against the manager. They got scared and quickly created a few rooms to appease us. So there must be a big problem with the management of this hotel. Other facilities are fine, but the service has caught up with such a poor team.