Feixingnuannan
March 22, 2025
I clearly booked a king-size bed room, and because I was traveling alone, the booking confirmation also stated a king-size bed room. Then when I arrived at the hotel that night, the front desk told me that all the king-size bed rooms were full. They upgraded my room for free, which seemed like a good thing, but when I got to the room, I saw that it was actually two small beds! Upgrading a king-size room to a king-size room should be the most basic common sense in the hotel industry, right? Although the hotel said that they moved me to a higher floor, it doesn't mean that the bed type has to be changed, right? Who told you not to reserve the double bed room I booked? ? Although the hotel asked the waiter to put the two small beds together, they did not replace them with a large mattress or bedding like other hotels did. There was a gap in the middle, which kept me awake all night! In addition, I wrote clearly in the notes that I have a light sleep and I don't want a room close to the elevator. But the upgraded room happened to be the one closest to the elevator! As a diamond member, can you still trust Ctrip platform for booking hotels? ?
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