Hotel Mercure Karpacz Skalny

I really enjoyed staying here during a long weekend. Karpacz can be quite busy, but this hotel is located on a hill road, and therefore, in a quiet area. There is a parking available (which tends to be full on the weekend), but you have to pay it extra (no free parking on site). Breakfast was excellent, served in a huge room, with an incredible variety of foodstuffs. But the juice from the machine was really bad - you must solve this! The hotel has an indoor swiming pool (with children section), with jacuzzi, and sauna. This is really a family-friendly hotel, with a playroom for kids, full of toys. In fact, the hotel was full of families with children, and is also pet-friendly. Spacious bar with a good selection of beers. A bit annoying procedure when you want to charge drinks to your room: they ask you to "open a credit" in the reception... This is a nasty procedure that ALL hotels should ban, since it denotes lack of trust in the clients, and makes clients feel uncorfortable. Some staff had trouble with english, but you can survive with some german. Would definitely come back, despite of the opportunities for improvement.

The location was quite good near the main street in the city center. The staff was attentive and friendly. The building was clean. The lobby was newly renovated. There was a pool but small. The breakfast buffet was pricy for Poland (50zl a person) but not too festive. The ceiling in the dinning area was stained and the ceiling tiles were broken and, some, slightly coming out (like in 1-star motel). There was a problem with my reservation and both Orbitz and the Hotel blamed each other. It took 5h hours of my weekend trip and 6 agents (yes, 6) to fix this. Disappointing. Orbitz and Mercure need to review their reservation systems. The hotel needs to fix the ceiling in the dinning room. Unacceptable, in a hotel that costs (in Poland) near $100 a night.