Guest User
August 18, 2024
I am writing to share my disappointing experience during our recent stay at your hotel. After an exhausting 8-hour drive with two young children, we arrived at your hotel around midnight, expecting a smooth check-in and a comfortable stay, especially after paying premium charges for a sea-facing room. Unfortunately, our experience was far from satisfactory. Upon check-in, we were provided with a blanket for the extra bed instead of a quilt. My child, who is uncomfortable with and allergic to flannel, was unable to rest properly. When I requested a quilt instead, the reception staff informed me that no quilts were available. They mentioned speaking with Anisha, the manager on duty, who also denied our request. I was extremely disappointed to learn that there was no manager on-site to address our concerns. Given the premium price we paid, I expected better service and accommodation, especially when it comes to the comfort of children. This experience left us feeling unwelcome and undervalued as guests at your hotel. I hope you take this feedback seriously and address the issues we faced, both for the sake of future guests and to ensure this does not happen again.