Kampala Serena Hotel
1 night
Rooms and Guests
1 room, 2 adults, 0 children
All Properties in Kampala
Kampala Serena Hotel
No.1 of Luxury Hotels in Central Region
Kintu Rd, Kampala, Central Region, Uganda
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A stay at Kampala Serena Hotel places you in the heart of Kampala, within a 15-minute walk of Uganda Golf Course and The Parliament of the Republic of Uganda. This family-friendly hotel is 1 mi (1.6 km) from Embassy of Sudan and 1.3 mi (2.1 km) from Embassy of France.Show More
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Highlights
Free parking
Ideal location
Sparkling clean
Delicious breakfast
Airport pick-up availableShow More
Amenities
Golf course
Outdoor swimming pool
Sauna
Spa
Massage room
Gym
Private parkingFree
Priority airport pick-up
All Amenities
Property Description
A stay at Kampala Serena Hotel places you in the heart of Kampala, within a 15-minute walk of Uganda Golf Course and The Parliament of the Republic of Uganda. This family-friendly hotel is 1 mi (1.6 km) from Embassy of Sudan and 1.3 mi (2.1 km) from Embassy of France.
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4.6/5
GreatComfortable room, rich breakfast, comfortable swimming pool
All 65 Reviews
Surroundings
Airport: Kajjansi Airfield
(16.2 km)
Airport: Entebbe International Airport
(49.5 km)
Landmarks: International Conference Centre
(180m)
Landmarks: Kampala National Theatre
(480m)
Landmarks: Theatre LaBonita mafuta
(540m)
Landmarks: Maua and More
(550m)
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Rooms
Guest Reviews
Services & Amenities
Policies
11
Business Suite
1 King bed
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Minibar
TV
Check Availability
Royal Suite
1 King bed
Has window
Free Wi-Fi
Non-smoking
Private toilet
Wi-Fi in room
Check Availability
14
Superior Room
1 King bed or 2 Single bed
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Minibar
TV
Check Availability
8
Deluxe Room
1 King bed
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Minibar
TV
Check Availability
9
Executive Suite
1 King bed
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
TV
Private toilet
Check Availability
Hide Room Types
Guest Reviews
4.6/5
Great
65 reviews
Verified Reviews- Cleanliness4.6
- Amenities4.5
- Location4.6
- Service4.5
Average for similar properties in Kampala
AI Summary
The hotel impresses with exceptional cleanliness, spacious rooms, and top-notch service. Guests enjoy the varied, healthy breakfast and central location. However, some may find the decor traditional.
MrGuoXW
March 3, 2025
The best hotel in the area, everything is good, breakfast is a bit simple. The rooms are comfortable and clean, the service staff is polite. The steak in the restaurant is good. There is a bar.
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Guest User
July 2, 2024
Comfortable room, rich breakfast, comfortable swimming pool
Original TextTranslation provided by Google
Anonymous User
February 4, 2024
The hotel is very international and the service is very good, very nice.
Original TextTranslation provided by Google
Maiwenhao
January 30, 2024
Nice stay dozens of times
Original TextTranslation provided by Google
Guest User
September 8, 2022
It was perfect experience overall.
ADAM
March 11, 2025
Honest Review of This Hotel
I want to share my honest experience at this hotel. From the moment I stepped in, I was met with a strong unpleasant odor in the lobby, which was extremely hot because they don’t turn on the AC.
The price was outrageous—$280 per night—which is completely overcharged for what this hotel offers. The power went out, the furniture and facilities are outdated, and it feels like a hotel from the 1970s or 1980s, not 2025.
One major issue was mosquitoes in the lobby, likely due to open doors and lack of air conditioning. I stayed for a week and ended up paying over $3,000 USD. On top of that, when I had a guest who wanted to use the swimming pool, the hotel refused, saying I had to pay $29—which they never informed me about in advance.
The carpet smelled awful, giving off a ******* house vibe, and the bathroom was old and in serious need of renovation. The worst part? I found a cockroach on the buffet one morning. When I asked a waiter about it, they simply dismissed my concern.
Overall, this hotel was dirty, outdated, overpriced, and had terrible service. I would never recommend staying here
Nassim
March 5, 2025
This is a lovely upscale property in the city centre of Kampala. It is within a short drive from the town's business centre and nicest international standard restaurants.
The hotel itself is very nice, with top notch security, good food and nice rooms. We really enjoyed the Swimming Pool which is well above anything we expected, with its waterfall and greenery.
Kim
February 18, 2025
beautiful hotel
so comfortable and clean. Shower was wonderful. Plan on coming back again!
Services & Amenities
Most popular business facilities
Golf course
Off-site
Outdoor swimming pool
Sauna
Spa
Additional charge
Massage room
Gym
Private parking
Free
Priority airport pick-up
Bar
Restaurant
Airport shuttle drop-off
Conference room
Additional charge
Multi-function room
Business center
Childcare service
Additional charge
Tour and ticket booking service
Currency exchange
24-hour front desk
Wi-Fi in public areas
Free
Luggage storage
Outdoor swimming pool
Spa
Gym
Bar
Restaurant
Conference room
Restaurant
Restaurant
No additional info available
More Amenities
Internet
Wi-Fi in public areas
Free
Outdoor swimming pool
Parking
Private (exclusively for guests) is available On-site parking. Reservation not needed.
Private parking
Free
Valet parking
Transportation
Priority airport pick-up
Airport shuttle pick-up
Airport shuttle drop-off
Business Services
Conference room
Additional charge
Business center
Fax/copying service
Additional charge
Wedding service
Multi-function room
Front Desk Services
Currency exchange
Tour and ticket booking service
Safe at front desk
Luggage storage
Wake-up call
Concierge service
24-hour front desk
Express check-in and check-out
Languages Spoken
English
Food & Drink
Bar
Room service
Public Areas
Elevator
No smoking in public areas
Smoking area
Garden
Health & Wellness
Golf course
Off-site
Hair and beauty salon
Gym
Massage room
Sauna
Foot bath
Spa
Additional charge
Beauty and makeup
Body care
Light therapy
Yoga session
Cleaning Services
Laundry service (on-site)
Additional charge
Dry cleaning
Additional charge
Clothes dryer
Clothes steamer
Facilities for Children
Childcare service
Additional charge
Children's meals available
Accessibility
Accessible rooms available
Stair-free main entrance
Safety & Security
CCTV in public areas
First aid kit
Fire extinguisher
Smoke detector
Intruder alarm
Security personnel
Property Policies
Check-in and Check-out Times
Check-in: 12:00–18:00
Check-out: Before 10:00
Front desk hours: 24/7
Child Policies
Children can stay in some rooms of this hotel.
Additional fees may be charged for children using existing beds. Add the number of children to get a more accurate price.
Cribs and Extra Beds
Extra bed and crib policies may vary according to room type. Please refer to the room type details for more information.
Breakfast
TypeAmerican, Asian, Continental, Full English/Irish, Gluten-free, Halal, Italian, Kosher, Vegan, Vegetarian
StyleBuffet, Boxed/packaged food
| Age | Fee |
|---|---|
Adult | Contact hotel |
Additional breakfast fees are not included in the total and need to be paid at the property.
Pets
Pets are not allowed
Age Requirements
There is no age limit for checked in guests.
Paying at the Hotel
- Cash
Property Description
- Opened: 2003
- Number of Rooms: 186
A stay at Kampala Serena Hotel places you in the heart of Kampala, within a 15-minute walk of Uganda Golf Course and The Parliament of the Republic of Uganda. This family-friendly hotel is 1 mi (1.6 km) from Embassy of Sudan and 1.3 mi (2.1 km) from Embassy of France.
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You can take advantage of recreational amenities such as a health club, an outdoor pool, and a sauna. Additional features at this Art Deco hotel include complimentary wireless internet access, concierge services, and babysitting (surcharge).
Enjoy French cuisine at The Pearl Restaurant, one of the hotel's 6 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. Relax with a refreshing drink from the poolside bar or one of the 2 bars/lounges.
Featured amenities include complimentary wired internet access, a business center, and limo/town car service. Planning an event in Kampala? This hotel has 10290 square feet (956 square meters) of space consisting of a conference center and 16 meeting rooms. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free valet parking is available onsite.
Make yourself at home in one of the 152 air-conditioned rooms featuring minibars and Smart televisions. Your pillowtop bed comes with down comforters and Egyptian cotton sheets. Complimentary wired and wireless internet access keeps you connected, and satellite programming provides entertainment. Private bathrooms with separate bathtubs and showers feature rainfall showerheads and designer toiletries.
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You can take advantage of recreational amenities such as a health club, an outdoor pool, and a sauna. Additional features at this Art Deco hotel include complimentary wireless internet access, concierge services, and babysitting (surcharge).
Enjoy French cuisine at The Pearl Restaurant, one of the hotel's 6 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. Relax with a refreshing drink from the poolside bar or one of the 2 bars/lounges.
Featured amenities include complimentary wired internet access, a business center, and limo/town car service. Planning an event in Kampala? This hotel has 10290 square feet (956 square meters) of space consisting of a conference center and 16 meeting rooms. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free valet parking is available onsite.
Make yourself at home in one of the 152 air-conditioned rooms featuring minibars and Smart televisions. Your pillowtop bed comes with down comforters and Egyptian cotton sheets. Complimentary wired and wireless internet access keeps you connected, and satellite programming provides entertainment. Private bathrooms with separate bathtubs and showers feature rainfall showerheads and designer toiletries.