NH Bentota Ceysands Resort

One order was placed for the same three superior garden view rooms with twin beds. When we arrived at the hotel, they were all far apart. The hotel front desk said they received three orders. After checking in, we found that only one room had the garden view shown in the picture. One of the other two rooms had a balcony with a built-up wall, and the other had a king-size bed. The garden view was changed to a lake view, which was said to be an upgrade. We contacted the platform and negotiated with the hotel, but they said they were full and could not change. Finally, the platform compensated for two rooms. We hope that the platform will strengthen supervision of agents in the future to avoid such messy situations. It is a waste of time.

Reception The service was average. The hotel did not arrange the services we requested. 1. Reserve the driver's room. Our driver waited at the hotel for about an hour and a half that day. The hotel did not have a room for our driver and in the end we asked our driver to rent a room outside. As for the hotel manager, he also shied away from responsibility. He said that he had not received any information and did not make immediate response. 2. It was our birthday and wedding anniversary. The hotel did not make any arrangements. The hotel manager only said that he had not received any information to shirk the responsibility. The responsibility is given to the third party. Fortunately, the staff at 360 Restaurant are kind and provide good service, especially Suranjith and Samira. When they learned about our birthday and wedding anniversary on the day of our stay, they specially sent us cakes and celebration surprises.

I stayed at the hotel for two weeks. The hotel is located near the ocean, which was very convenient. The room was cleaned twice a day, in the morning and in the evening. After cleaning, my room was always decorated with flowers, it was very nice

The room is large and the service attitude is also very good

The room is older and trendy... The sales pictures and room types are not disappointing. The check-in requirement pictures and room types delayed communication for more than an hour. I hope Ctrip will strictly manage the sales pictures and room types.