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Verified reviews
Location4.7
Amenities4.6
Service4.6
Cleanliness4.7
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All reviews(2001)
Positive reviews(1937)
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Classy environment(165)
Friendly front desk staff(164)
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Secluded lake view(65)
Tasty food(44)
Perfect for business trips(43)
Great swimming pool(20)
Negative reviews(64)
ludovicus
Standard King Room
Stayed in Jul 2024
Business travelers
3 review
3.5/5
Posted on Aug 10, 2024
Only 1 towel in room but was sorted after asking for it Good hotel large room good breakfasts think 4 star is enough
Response from Property: We express our sincere gratitude for your stay at the Sheraton Kaifeng. Your experience is important to us. Should you encounter any issues during your stay, we will address them with utmost sincerity and provide assistance without hesitation. We will steadfastly uphold our core values of warmth, enthusiasm, confidence, generosity, and deep local roots, with the aim of providing guests with even more exceptional and outstanding service. We look forward to welcoming you back once again.
Guest User
Executive Suite - 1-Room, Lake-View (1 Living Room)
Stayed in Jun 2024
Family
13 review
4.7/5
Amazing
Posted on Jul 22, 2024
Very friendly and attentive service and staff !
Locations a bit outside of the city, easy to reach from the North Train Station…
Response from Property: We are deeply grateful for your stay at Sheraton Kaifeng and your kind comments. Situated in the core of the new urban area, the hotel, with a height of 168 meters, refreshes the city skyline and has been honored with the title of "Top Ten New Landmarks" in Kaifeng. The Kaifeng North Station of high-speed railway and the Songcheng Road station of urban light rail are in close proximity to the hotel. Binhu Park is opposite Wanda Plaza. It is also close to urban cultural landmarks such as Kaifeng Museum and Art Museum. Moreover, it offers convenient transportation to popular scenic spots like Qingming Shanghe Garden, Song Wuxia City, and Kaifeng Mansion. The room design showcases the Song style and new charm. All room types are equipped with an independent bathtub. The suite features a round bathtub by the window. Large windows are set up, allowing a panoramic view of either the beautiful lake of Binhu Park or the bustling cityscape of Kaifeng New District. The indoor heated swimming pool is located on the fifth floor. The fitness center is furnished with aerobic and strength training equipment. The yoga room and other fitness facilities enable you to unwind and relax. We sincerely look forward to your next visit.
Robert
Executive Suite (1 Bedroom And 1 Living Room)
Stayed in Apr 2024
Couples
12 review
4.2/5
Very Good
Posted on Jun 19, 2024
The hotel is far away from interesting tourist centers whats a disadvantage. Our suite was very large, with large windows and a nice view to a lake nearby. The service was normal good.
Response from Property: We are deeply grateful for your stay at Sheraton Kaifeng and your kind comments. Situated in the core of the new urban area, the hotel, with a height of 168 meters, refreshes the city skyline and has been honored with the title of "Top Ten New Landmarks" in Kaifeng. The Kaifeng North Station of high-speed railway and the Songcheng Road station of urban light rail are in close proximity to the hotel. Binhu Park is opposite Wanda Plaza. It is also close to urban cultural landmarks such as Kaifeng Museum and Art Museum. Moreover, it offers convenient transportation to popular scenic spots like Qingming Shanghe Garden, Song Wuxia City, and Kaifeng Mansion. The room design showcases the Song style and new charm. All room types are equipped with an independent bathtub. The suite features a round bathtub by the window. Large windows are set up, allowing a panoramic view of either the beautiful lake of Binhu Park or the bustling cityscape of Kaifeng New District. The indoor heated swimming pool is located on the fifth floor. The fitness center is furnished with aerobic and strength training equipment. The yoga room and other fitness facilities enable you to unwind and relax. We sincerely look forward to your next visit.
Guest User
Standard Twin Room
Stayed in Apr 2024
Family
5 review
1.0/5
Posted on May 19, 2024
Do not book this hotel !
My family and I booked Kaifeng Sheraton two nights. Traveling with elders were difficult to manage so we decided to eat dinner at hotel restaurant. The same night our family 6 people including myself got food poisoning. All have diarrheas. The cause was the pigeon soup. We had to cancel our plans for the day and next. The way hotel dealt with this issue was horrible. They kept on denying the responsibility and blaming us for the meal earlier. They refused to meet my request and refused to share contact of their general manger for further escalation. Kaifeng Sheraton was a terrible experience. Do not stay here.
Helen
Standard Twin Room
Stayed in Apr 2024
Family
5 review
5.0/5
Outstanding
Posted on May 16, 2024
The hotel’s location is excellent, facing West Lake with a beautiful view. The staff is very friendly and professional. The room is spacious and clean. This is the best hotel in Kaifeng and I strongly recommend this hotel to the travelers.
If I visit Kaifeng, I will definitely stay in this hotel.
Response from Property: We are deeply grateful for your stay at Sheraton Kaifeng and your kind comments. Situated in the core of the new urban area, the hotel, with a height of 168 meters, refreshes the city skyline and has been honored with the title of "Top Ten New Landmarks" in Kaifeng. The Kaifeng North Station of high-speed railway and the Songcheng Road station of urban light rail are in close proximity to the hotel. Binhu Park is opposite Wanda Plaza. It is also close to urban cultural landmarks such as Kaifeng Museum and Art Museum. Moreover, it offers convenient transportation to popular scenic spots like Qingming Shanghe Garden, Song Wuxia City, and Kaifeng Mansion. The room design showcases the Song style and new charm. All room types are equipped with an independent bathtub. The suite features a round bathtub by the window. Large windows are set up, allowing a panoramic view of either the beautiful lake of Binhu Park or the bustling cityscape of Kaifeng New District. The indoor heated swimming pool is located on the fifth floor. The fitness center is furnished with aerobic and strength training equipment. The yoga room and other fitness facilities enable you to unwind and relax. We sincerely look forward to your next visit.
Anonymous User
Standard Twin Room
Stayed in Sep 2024
Solo travelers
11 review
3.7/5
Posted on Nov 28, 2024
Clean and spacious room. Staffs are friendly.
Response from Property: We are deeply grateful for your stay at Sheraton Kaifeng and your kind comments. Situated in the core of the new urban area, the hotel, with a height of 168 meters, refreshes the city skyline and has been honored with the title of "Top Ten New Landmarks" in Kaifeng. The Kaifeng North Station of high-speed railway and the Songcheng Road station of urban light rail are in close proximity to the hotel. Binhu Park is opposite Wanda Plaza. It is also close to urban cultural landmarks such as Kaifeng Museum and Art Museum. Moreover, it offers convenient transportation to popular scenic spots like Qingming Shanghe Garden, Song Wuxia City, and Kaifeng Mansion. The room design showcases the Song style and new charm. All room types are equipped with an independent bathtub. The suite features a round bathtub by the window. Large windows are set up, allowing a panoramic view of either the beautiful lake of Binhu Park or the bustling cityscape of Kaifeng New District. The indoor heated swimming pool is located on the fifth floor. The fitness center is furnished with aerobic and strength training equipment. The yoga room and other fitness facilities enable you to unwind and relax. We sincerely look forward to your next visit.
PK2510
Executive Single Room Suite
Stayed in Mar 2024
Couples
9 review
4.7/5
Amazing
Posted on Apr 6, 2024
Great hotel, great price.
Had a great time and staff was very friendly and helping
Response from Property: We are deeply grateful for your stay at Sheraton Kaifeng and your kind comments. Situated in the core of the new urban area, the hotel, with a height of 168 meters, refreshes the city skyline and has been honored with the title of "Top Ten New Landmarks" in Kaifeng. The Kaifeng North Station of high-speed railway and the Songcheng Road station of urban light rail are in close proximity to the hotel. Binhu Park is opposite Wanda Plaza. It is also close to urban cultural landmarks such as Kaifeng Museum and Art Museum. Moreover, it offers convenient transportation to popular scenic spots like Qingming Shanghe Garden, Song Wuxia City, and Kaifeng Mansion. The room design showcases the Song style and new charm. All room types are equipped with an independent bathtub. The suite features a round bathtub by the window. Large windows are set up, allowing a panoramic view of either the beautiful lake of Binhu Park or the bustling cityscape of Kaifeng New District. The indoor heated swimming pool is located on the fifth floor. The fitness center is furnished with aerobic and strength training equipment. The yoga room and other fitness facilities enable you to unwind and relax. We sincerely look forward to your next visit.
Guest User
Executive Single Room Suite
Stayed in Nov 2023
Solo travelers
1 review
4.0/5
Very Good
Posted on Dec 13, 2023
The room is average, lack of quality towels and linens. Poor pillows. Breakfast is very basic. I would consider this a 4 star hotel at the most.
Guest User
Standard Twin Room
Stayed in Aug 2023
Booked for others
10 review
1.0/5
Posted on Sep 5, 2023
Worst Sheraton Hotel, I booked this hotel for my wife, on the day of check in the duvet cover and pillow was dirty, after the hotel changed a cover and pillow for my wife, she found that the changed one was still dirty, they didn't even apologize to her and the attitude of the front desk clerk was very bad. I live in the US and when I contacted the hotel they actually asked me if I could speak Chinese, when I replied that I couldn't speak Chinese they made me wait for a long time and didn't connect me to the English service, I've stayed in a lot of Sheraton hotels all over the world and I can only say that this is the worst one!
Guest User
Standard Twin Room
Stayed in Jun 2024
Family
3 review
4.7/5
Amazing
Posted on Jul 10, 2024
Good location and very clean!
Response from Property: We are deeply grateful for your stay at Sheraton Kaifeng and your kind comments. Situated in the core of the new urban area, the hotel, with a height of 168 meters, refreshes the city skyline and has been honored with the title of "Top Ten New Landmarks" in Kaifeng. The Kaifeng North Station of high-speed railway and the Songcheng Road station of urban light rail are in close proximity to the hotel. Binhu Park is opposite Wanda Plaza. It is also close to urban cultural landmarks such as Kaifeng Museum and Art Museum. Moreover, it offers convenient transportation to popular scenic spots like Qingming Shanghe Garden, Song Wuxia City, and Kaifeng Mansion. The room design showcases the Song style and new charm. All room types are equipped with an independent bathtub. The suite features a round bathtub by the window. Large windows are set up, allowing a panoramic view of either the beautiful lake of Binhu Park or the bustling cityscape of Kaifeng New District. The indoor heated swimming pool is located on the fifth floor. The fitness center is furnished with aerobic and strength training equipment. The yoga room and other fitness facilities enable you to unwind and relax. We sincerely look forward to your next visit.
Brito
Executive Single Room Suite
Stayed in Feb 2023
Family
21 review
4.5/5
Great
Posted on Mar 13, 2023
Very good stay at this hotel, the staff was very thoughtful, polite and helpful at all times. Breakfast was good also. The only bad comment is that we couldn’t decrease the room temperature so we were feeling very very hot all the time and apparently this is a recurrent problem. It needs to be sorted. Besides this, I would recommend the stay at this hotel.
Sugadero
Standard King Room
Stayed in Oct 2023
Business travelers
24 review
4.7/5
Amazing
Posted on Nov 27, 2023
Very nice to stay
Response from Property: We are deeply grateful for your stay at Sheraton Kaifeng and your kind comments. Situated in the core of the new urban area, the hotel, with a height of 168 meters, refreshes the city skyline and has been honored with the title of "Top Ten New Landmarks" in Kaifeng. The Kaifeng North Station of high-speed railway and the Songcheng Road station of urban light rail are in close proximity to the hotel. Binhu Park is opposite Wanda Plaza. It is also close to urban cultural landmarks such as Kaifeng Museum and Art Museum. Moreover, it offers convenient transportation to popular scenic spots like Qingming Shanghe Garden, Song Wuxia City, and Kaifeng Mansion. The room design showcases the Song style and new charm. All room types are equipped with an independent bathtub. The suite features a round bathtub by the window. Large windows are set up, allowing a panoramic view of either the beautiful lake of Binhu Park or the bustling cityscape of Kaifeng New District. The indoor heated swimming pool is located on the fifth floor. The fitness center is furnished with aerobic and strength training equipment. The yoga room and other fitness facilities enable you to unwind and relax. We sincerely look forward to your next visit.
Jeannexr
Standard King Room
Stayed in Nov 2024
Business travelers
14 review
5.0/5
Outstanding
Posted on Jan 5, 2025
Kaifeng Sheraton, the hardware facilities meet the consistent standards of Sheraton. The surprise is the staff, who have enthusiasm beyond the scope of professionalism. They will take the initiative to give Kaifeng maps, explain tourist attractions, and tell us what activities will be held in Kaifeng City on New Year's Eve. When we stamped the stamp, they took the initiative to come over and explain the history and culture of Kaifeng, and they knew every place on the stamp like the back of their hand. They helped us carry our luggage all the way to the parking lot. Ankh Sang, Ada Yan, and a concierge brother whose name I didn't remember, a day touched by the people of Kaifeng.
Original TextTranslated by Google
Guest User
Family Two Bedroom
Stayed in Nov 2024
Family
7 review
4.8/5
Amazing
Posted on Jan 1, 2025
I visited Kaifeng for 4 days and stayed for 3 nights. It is a parent-child connecting room with single and double standard rooms. It is very convenient to travel with parents and baby. The service staff are very conscious, the overall facilities of the room are also good, and the breakfast is quite satisfactory, with everything you need.
The only shortcoming is to change the smart toilet, or add a smart toilet seat.
The trip to Kaifeng was very pleasant, and it happened to be New Year's Eve. I wish everyone a happy New Year.
Original TextTranslated by Google
Response from Property: 感謝您下榻開封大宏喜來登酒店,並給出好評。酒店位於城市新區核心位置,酒店以168米建築高度刷新城市天際線,榮獲開封“十大新地標”稱號。高鐵開封北站及城市輕軌宋城路站分佈酒店附近,濱湖公園一街之隔,與萬達廣場交相輝映,靠近開封博物館、美術館等城市文化地標,去往清明上河園、大宋武俠城、開封府等熱門景點交通便捷。客房設計突顯宋風新韻,全部房型均配備獨立浴缸,套房內更有臨窗圓形浴缸,均設落地大窗,憑窗遠眺即可欣賞濱湖公園綺麗湖景或開封新區繁華城景。下榻即可免費體驗的室內恆温泳池位於5層,健身中心配備有氧與力量型訓練器材,瑜伽房等康體設施讓您在此舒展身心。真誠歡迎您的再次會聚。
Zhengzhoufeishu
Standard King Room
Stayed in Nov 2024
Family
3 review
5.0/5
Outstanding
Posted on Dec 29, 2024
The room is very nice. The view outside the window is amazing. The bathtub is super large. The room has been upgraded. It is a very good experience. I will choose Dahong Sheraton when arranging friends in the future. 👍
Original TextTranslated by Google
Response from Property: 感謝您下榻開封大宏喜來登酒店,並給出好評。酒店位於城市新區核心位置,酒店以168米建築高度刷新城市天際線,榮獲開封“十大新地標”稱號。高鐵開封北站及城市輕軌宋城路站分佈酒店附近,濱湖公園一街之隔,與萬達廣場交相輝映,靠近開封博物館、美術館等城市文化地標,去往清明上河園、大宋武俠城、開封府等熱門景點交通便捷。客房設計突顯宋風新韻,全部房型均配備獨立浴缸,套房內更有臨窗圓形浴缸,均設落地大窗,憑窗遠眺即可欣賞濱湖公園綺麗湖景或開封新區繁華城景。下榻即可免費體驗的室內恆温泳池位於5層,健身中心配備有氧與力量型訓練器材,瑜伽房等康體設施讓您在此舒展身心。真誠歡迎您的再次會聚。