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Joetsu Mystays Hotels

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Joetsu Hotels

Joetsu Mystays Hotels

Art Hotel Joetsu

3.7km from city center|Joetsu Mystays Hotels

119 Reviews

3.9/5

Breakfast Included

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- background The hotel representative did mistake to charge ¥1300 yen less (not fulfill coupon requirement) when I checked in: “another manager officially acknowledged their mistake.” Action: - calling to my room! - posting memo to come to the front desk right away!! - taking about one hour at the front desk to solve the issue even in the evening !!! Question and problem - why not ask me to correct the difference in the checkout? (Seems their awful business rule) - no understanding customer’s time and how to solve issues with the customer (my hourly wage should be more than ¥1300 but even their due to their mistake) Summary and action: Although the representative accepted their mistake (coupon applied-just ¥1300), they spent about 1hour to solve an issue and keep awfully asking me to come the front desk during the stay. Why not ask when I checked out? Definitely it might be related to their unacceptable business system. It seems that the hotel employees are not understanding what the hotel business is and the concept of hospitality especially solving issues of customers Unlike their competitors like APA and Dormy-in, it is such a poor service and not well maintained hotel itself. I am not using anymore my stays chains and not recommend at all. I am also exploring any action to payback my time from their service. In the bottom line, hopefully the Covid-19 will impact on this kind of business to remind not even omotenashi, but just basic hotel customer’s very basic right.

Hotel Monzennoyu

2.06km from city center

14 Reviews

3.8/5

Breakfast Included

Latest booking 20 hrs ago

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I was able to use it for sightseeing in Joetsu city. The facilities are the main building and the annex. First of all, the main building. Because the making is firm, the room was just right, and the voice and sound of the person walking in the corridor were not so concerned. Change, annex. The construction is temporary housing. Maybe the time zone for the guests to act is a little worried because the door and wall are thin. Then, when you walk in front of the room, a little vibration is rust. However, there was no person in the time zone to sleep, so I didn't care at all. The equipped cups and towels seem to have a difference compared to the main building. But there is no problem at all. Finally, take a bath. Because it is a hot spring, it is not comparable to the hotel. Natural hot springs after all. It is a sauna, salt and ordinary, and you can enjoy it. Salt sauna is always salted, so you can enjoy it without buying it for this day. The hot water in front of the gate is the best. I would definitely recommend it. Next time I want to soak in the hot spring again in the main building ～ ('ω') ノ

Toyoko Inn Joetsu Myoko Eki Nishi Guchi

7.42km from city center

Excellent

115 Reviews

4.3/5

Breakfast Included

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Travelling with my mom. Had a brilliant stay even though there were super strong winds on that night. There was perfectly delicious restaurants nearby, only 2mins away was ootoya- excellent food and service. The man who was running the hotel reception was so kind and friendly and went to extraordinary lengths to help us with our luggage and shipping to our next hotel. The breakfast was also yummy, simple flavors but wonderfully traditional japanese fare. My mom has some mobility issues too, so we were glad to see the relatively spacious room and wider than normal bath tub. 100% recommended! One small issue with trip, not the hotel, I would have appreciated a more obvious flag out that the payment made online was a DEPOSIT. The man was quite flustered when I said I paid online already because you have to pay again when you get there then get a refund from trip after checking out. Please be aware of this when you book! But it was my oversight - although trip PLEASE emphasise these things a little more!

Hotel Century Ikaya

2.7km from city center

11 Reviews

3.9/5

Breakfast Included

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This time, this hotel is three consecutive nights in New Ikaya. Breakfast is asked whether Japanese or Western food on the night before, and you must specify it at that time. Japanese or Western food is filled in on the spot on the direct ticket. I thought I was counting the number, but there was no particular counting, and it was like if I was decided in the morning of the day. The proportion of western and Japanese food seems to be the majority of Japanese food. Because of this, Western food is not coming out 々 even if you ask. The first day was made to western food, but it was waited for about 10 minutes, and the Japanese food who came later was not able to be carried even if it was carried more and more. Also, the bread was pattery and Immaichi. The second and third days were Japanese food, but the menu was together. However, on the second day, potato salad was the same potato salad as on the third day, but the person who came from later was replacing pumpkin salad, so it seems that the third day is left when there is the second day. It seems to replace the third day menu when it is gone. Japanese food has a hot spring *, but it was disgusting that * was put in the vessel to put * as it was and put out. Coffee, tea and juice are self. It's a pity that there was no coffee to bring back to the room.

HOTEL ROUTE-INN JYOUETSU

1.91km from city center

29 Reviews

3.7/5

Breakfast Included

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It is about 2km from Naoetsu station and a 30-minute walk. It stands out because it is the tallest building in the area. Located by the river, the embankment is convenient for a walk. The guest rooms are built in a typical business hotel, but the stiff beds are different from other business hotels and route-in. There is a large communal bath, a coin laundry, a restaurant, and a vending machine. Breakfast is a general buffet. If you walk 500 meters, you will find a convenience store and restaurants. You can watch BS broadcasting and WOWOW. The employees were polite.

Hotel Heimat

2.67km from city center

2 Reviews

3.3/5

Breakfast Included

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The reason I originally wanted to come to Naoetsu was the ekiben ”sai”. I bought it at Niigata Station before and I wanted to eat it again. Where Mr. Heymart is making this ekiben. And the dining room ”Tashichi” on the second floor. Considering this ２ one, it will be highly appreciated already. It means coming to Naoetsu for this ２ one. But the room is not good. Old. In addition to the disadvantage that tends to be in an old hotel, the smell of sewage, the narrow, the shower is weak, and the temperature adjustment is difficult, and there is no face sleeve hand soap or WiFi, but it is not possible to use it at all It is not said that the facilities are good. It can't be said that it is more than the price. I think that the hotel is ”following” in the main, such as banquet, meals and so on. Still, it is not a bad impression because of the good meal and the good front desk staff. After checking out, I was asked to wait in a cozy lobby until the time of the high-speed bus. The room may be a good hotel if you divide it into ”just sleeping”.

Toyotaya Ryokan

2.65km from city center

Very Good

2 Reviews

4.0/5

Breakfast Included

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Motorcycle guests, 4 floor Japanese room. Check in at 19:30 and go to the room with luggage. I don't complain because there is no elevator inn everywhere in the country. When I opened the door, it was dark, so I looked for a switch of the light, and I saw a switch in the back of 々, so when I extended my hand, I stumbled by the step at the foot, and fell down, and the hole fell from my knees and opened the floor. The step was certainly more than 5 centimeters, and it did not raise attention to paper. I reported this to the master of the inn, and I sent a repair bill to my home later. I was wearing a leather trousers, so I had a light bruise, but I felt complicated about what was good and what was unhappy because I was charged. If I was injured, I might have had the right to claim it. The next day, when I called the inn to confirm the repair cost from the destination, the inn side also acknowledged the lack of safety measures, and the repair cost was half, but it was quite painful because it became ５ digits. If there is no half thing, even the star １ is unpleasant, but you can add the matter to the star １. When the safety measures are a little more substantial, I think it is good to increase the star by １ or ２. The small bath also opens the door and there is no step immediately, and the lights are not always on at night. This inn may be severe for those who ask for barrier free.

Unohama Hot Springs Mikaku

4 Reviews

3.9/5

Breakfast Included

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Ume-chan, a signboard cat sitting in the place next to the front desk, will welcome you when you arrive. It is a child who was listed in the book ”Neko Onsen”. The building of the inn is old but clean. The inn itself is small, but the room is small. If you dare to complain, I don't think you need to install a unit bath in each room with that size. The toilet in the room is not easy to use because the unit bath was forced to be installed. It was a plan with dinner and breakfast. The situation of the meal is the impression that it is a luxurious version of the meal of the guest house. Perhaps because of weekdays, I stayed only in one group with 々 on the day. Perhaps because of that, the meal seems to have been different from the standard form of this inn. As an impression, I wanted the quality of dinner to be improved even if the number of items was reduced a little. I thought the breakfast was very good. The customer service was very polite. We stayed with 4 people, but one of them had an urgent need and was able to return to Tokyo the next morning, so we were able to take care of the breakfast less 々 and drive to Saigata Station. I was there.

Super Hotel Joetsumyokoeki Nishiguchi

7.44km from city center

Very Good

4 Reviews

4.1/5

Breakfast Included

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It was a very comfortable hotel. First of all, when I entered the hotel, I could smell the aroma, which reminded me of an overseas spa. The entire hotel is simply designed and beautiful. There was a simple welcome drink such as coffee when checking in during the day, and an alcoholic welcome drink at night. The hot spring in the hotel has one small bathtub and 4-5 washing areas, but it was kept clean. Breakfast was simple but delicious. There were also washing machines and vending machines in the building. However, I got hungry late at night, so it would have been helpful if there were snack and cup ramen vending machines in the building. However, I will definitely use it again when I stop by the Joetsu-Myoko Station area.

Takada Terminal Hotel

3.69km from city center

11 Reviews

3.5/5

Breakfast Included

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It was the last time to go to the Kashiwazaki fireworks festival, but I made a reservation because it was cheap and there was a vacancy. The station was in front of me and the parking lot was saved in front of me. There is Lawson nearby There is also a ramen 🍜 shop, so I don't think it's a problem if you're hungry in the middle of the night. The staff's response was good and comfortable.

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