Trip.com Group Country Retreats (Womeiju Jiuzhai Forest Earth-house Joint Resort)

Trip.com Group Country Retreats (Womeiju Jiuzhai Forest Earth-house Joint Resort) Reviews

Trip.com Group Country Retreats (Womeiju Jiuzhai Forest Earth-house Joint Resort)

Platform No. 1, Zhongchacun, Yuzha Town (inside Green No. 7 Paradise), Jiuzhaigou, Sichuan, ChinaView Hotel Details
Trip.com Group Country Retreats (Womeiju Jiuzhai Forest Earth-house Joint Resort)
Trip.com Group Country Retreats (Womeiju Jiuzhai Forest Earth-house Joint Resort)Trip.com Group Country Retreats (Womeiju Jiuzhai Forest Earth-house Joint Resort)Trip.com Group Country Retreats (Womeiju Jiuzhai Forest Earth-house Joint Resort)
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Trip.com Group Country Retreats (Womeiju Jiuzhai Forest Earth-house Joint Resort) Guest Reviews

4.6/5
Very Good
507 review
Verified reviews
Location4.8
Amenities4.5
Service4.7
Cleanliness4.6
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All reviews(507)
Positive reviews(494)
Reviews with photos/video(306)
Loved the view(142)
Classy environment(122)
Tasty food(41)
Great air circulation(22)
Friendly front desk staff(20)
Tasty restaurant(19)
Close to amusement park(6)
Perfect for honeymoons(5)
Negative reviews(13)
Mohd Firdaus Bin Mohd Ramli
Sen Yi Ban Shan Double Bed Room-Travel Photography
Stayed in Jun 2024
Solo travelers
36 review
1.0/5
Posted on Jun 27, 2024
Bad experience, horse riding for 300 yuan for just an hour, ridicilously not make sense. Anyway will never stay here again. Not worth with bad customer experience/service
Response from Property: Dear customer, we are very sorry that our appeal has been unsuccessful for a long time. We have provided you with our best service. It is true that a merchant nearby caused your dissatisfaction and gave us the negative review. We are not the same company as other merchants, and we cannot interfere with their operations and pricing. Of course, with your suggestions, we will also remind other customers to avoid such problems.
Guest User
Sen Yi Ban Shan Double Bed Room-Travel Photography
Stayed in Sep 2024
Couples
10 review
5.0/5
Outstanding
Posted on Sep 20, 2024
Amazing view, place is a bit secluded from main commercial area, in upper mountain region where you can enjoy tranquil view of mountain ranges; room is clean and amenities are nice; good service as they provided help to transport us to nearest station
Response from Property: Thank you so much for your affirmation of our hotel, your sharing is a great encouragement to our team. We are delighted that you were able to enjoy the tranquility of the mountains as well as a clean and comfortable stay. For the inconvenience caused by the station pick-up service, this time it really caused you some trouble. Please believe that this is our negligence. From now on, we will make every effort to improve this service process and ensure that every guest can receive timely and efficient support whether they go or leave. We deeply apologize and promise that guests who choose us in the future will enjoy more thoughtful service. Thank you again for your valuable feedback and look forward to the opportunity to make up for this unpleasantness and provide you with a perfect travel experience.
Guest User
Sen Yi Ban Shan Double Bed Room-Travel Photography
Stayed in Dec 2023
Solo travelers
3 review
5.0/5
Outstanding
Posted on Dec 16, 2023
The hotel was really beautiful and the staff were very helpful and friendly. Will definitely visit again.
Response from Property: Thankyouverymuchforyourcomments.Weattachgreatimportancetotheservicequalityofemployeesandthesatisfactionofguests.Thehelpfulandfriendlystaffmentionedbytheguestsareveryimportanttotheoperationanddevelopmentofourhotel.Wewillfurtherstrengthenthetrainingandmanagementofourstafftoensurethattheycanbettermeettheneedsandexpectationsofourguestsandimprovetheirsatisfactionandloyalty.Thankyouagainforyoursupportandtrust,andwelookforwardtoyourcomingagain.
Matthew
Guestroom (Double Bed).
Stayed in Dec 2023
Couples
9 review
5.0/5
Outstanding
Posted on Jan 4, 2024
One of my favorite hotels ever! Good location. Warm, clean, comfortable room. Friendly service
Response from Property: Thankyouverymuchforyourcomments,andweappreciateyourliking,especiallyyourcommentsontheroom.Wewillcontinuetostrivetoprovidethebestserviceandfacilitiestomeetyourneedsandexpectations.Ifyouhaveanyotherquestionsorneedanyhelp,pleasefeelfreetoletusknow.Weareveryhappytohelpyou.
CJTheGoofy
Guestroom (Double Bed).
Stayed in Jan 2023
Couples
8 review
4.5/5
Great
Posted on Jan 23, 2023
This place is perfect for unwinding. It is located 15 minutes away from the main road. The hotel offered free pick up and drop off so the distance to the main area is not really a problem. Very peaceful and has a splendid view from the cabin. The amenities were also impressive. We would have loved to have: 1. A map or guide for more leisure possibilities such as hiking trails around the area. We only were to explore by ourselves by walking down to a beautiful ******* village. 2. More options for breakfast. Compared to other hotels in the same price category, the breakfast is too simple. 3. As the cabin is using smart home technology, a user manual or a short instruction on paper would be helpful. Overall, our stay was relaxing and worth the price.
Response from Property: Thank you for your approval! The environment of our hotel is unique and very suitable for experiencing the feeling of original ecology. According to your suggestions, we will enrich our breakfast and improve our guide. look forward to seeing you next time!
Vesper Lee
Sen Yi Ban Shan Double Bed Room-Travel Photography
Stayed in Jul 2023
Couples
1 review
5.0/5
Outstanding
Posted on Jul 26, 2023
Very pretty place and staff is really nice and helpful , but far from the town but hotel has good service.
Response from Property: Thank you for your recognition! Welcome to come again! The autumn scenery is very beautiful.
Vladimir Burazor
Sen Yi Ban Shan Double Bed Room-Travel Photography
Stayed in Oct 2023
Couples
4 review
5.0/5
Outstanding
Posted on Oct 9, 2023
Great views! Peaceful surroundings.
Response from Property: In just a few words, it covers your love for farm management, which is even stronger than Dev's. I have deeply felt it
Benyuanbaodaonanjile
Guestroom (Double Bed).
Stayed in Nov 2024
Solo travelers
3 review
5.0/5
Outstanding
Posted on Nov 14, 2024
Facilities: Everything you need! The interior decoration is also very tasteful, not vulgar internet celebrity style, simple and textured Sanitation: Very clean Environment: The whole glass wall, but the privacy is very good. The staggered design of the houses in front, behind, left and right is that you can't see each other's house. I feel safe when I open the curtains to sleep alone at night, so I woke up in the early morning and saw the sky full of stars, which was amazing! It turns out that the bright starry sky can really be seen with the naked eye! I highly recommend it! Service: It's simply amazing. When I arrived on the first night, I was handed a cup of tea to relieve altitude sickness. The next day, the hotel's brother and sister also took me to the nearby horse farm for free to ride horses! There is also a free shuttle bus to Jiuzhaigou Scenic Area every day!
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6/9
Guest User
Sen Yi Ban Shan Double Bed Room-Travel Photography
Stayed in Oct 2024
Couples
2 review
4.7/5
Amazing
Posted on Oct 29, 2024
Let me start with the conclusion. Who doesn't love a cabin in the forest with a view of the snow-capped mountains? It successfully cured our fatigue after a day of walking in the scenic area. There are several unexpected advantages. The room facilities are beyond expectations. The room is equipped with full-house intelligence. The curtains and music are automatically opened when entering the room, making you feel at home. There are air conditioners and floor heating, and a humidifier is installed at the head of the bed to relieve dryness, which is very thoughtful. The service attitude of the staff is very enthusiastic. A facial mask and a steam eye mask are also given when checking in, which is very considerate. The only disadvantage is that the transportation is not very convenient, but it is worth it for the scenery, and the store also sent a master to take us down the mountain to the bus stop the next day. Good review!
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Response from Property: Thank you very much for your thoughtfulness and recognition, and we are glad you enjoyed your cabin experience with us. We are proud of our rooms equipped with whole-house intelligence and thoughtful details right down to the humidifiers, designed to provide every guest with the ultimate service. The facial mask and steam eye mask received together are undoubtedly an exciting extra touch. We do our best within our capabilities to ensure that every little wish of our guests is fulfilled. I apologize for the inconvenience. Thank you for pointing out this shortcoming. We will continue to optimize the connection with surrounding traffic. We choose to safely deliver guests to the bus boarding point in order to make up for this slight "inconvenience" and make the trip to the beautiful scenery smoother and more worry-free. In the days to come, we are committed to continuous improvement, aiming to provide an excellent accommodation experience and a quiet sanctuary that feels like being outside the world, so that every guest can find a spiritual harbor amid the hustle and bustle. We look forward to your next visit and starting a wonderful journey that only belongs to you. Your satisfaction is our greatest honor and motivation.
Guest User
Kong Kuo Jing Twin Room-Travel Photography
Stayed in Oct 2024
Family
29 review
4.8/5
Amazing
Posted on Oct 27, 2024
This is a very special hotel, different from ordinary hotels. You need to drive into the mountains, surrounded by forests🌳. There are not many rooms, each one is independent. You can see snow-capped mountains, forests and sea of ​​clouds from the balcony and the room. Occasionally, you will encounter cows and horses in the yard, as well as rabbits at night. When the weather is good, you can see the stars. The forest behind the hotel can be hiked. If you like a quiet environment, experience nature, and want to relax, don't pay too much attention to facilities and equipment, and don't compare to star-rated hotels in the city. This hotel is worth experiencing. Oh, the hotel also provides half an hour of hotel travel photography, which is also good.
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6/8
Response from Property: Thank you very much for your comments and valuable experience. We know that unique services and environment are the real value of travelers. Regarding facilities and equipment, we have been working hard to align with international standards. We hope to provide you with better facilities and services next time you stay, including possibly updated photography services. Therefore, we have upgraded this service and look forward to your visit again to experience the fully upgraded service. Thank you again for your review and support. We are full of confidence in the hotel's better services in the future.
Guest User
Kong Kuo Jing Twin Room-Travel Photography
Stayed in Oct 2024
Solo travelers
2 review
5.0/5
Outstanding
Posted on Oct 28, 2024
The scenery is very nice and the housekeeper is very considerate. Very quiet, suitable for a person to stay quietly
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Response from Property: Thank you for your recognition and sharing. We are very happy that you spoke highly of our environment and services. Your compliments are the best recognition of team effort. In response to your needs for quietness and privacy, we know that the travel experience of different guests is crucial, so we have been constantly improving our service quality and environment to ensure that each guest can enjoy the pleasure and relaxation that suits them best. At the same time, we welcome you to visit us again. We look forward to providing you with considerate and thoughtful service again, making every choice you make an unforgettable experience.
Guest User
Snow Mountain Room (Double Bed) (Bathtub)
Stayed in Oct 2024
Family
85 review
4.0/5
Very Good
Posted on Oct 26, 2024
When I went to Jiuzhaigou, I found Ctrip's self-operated farm for the first time, so I wanted to try it. The result was a bit unsatisfactory. Maybe I opened it in the wrong way. The hygiene was average. There were stains on the towels. The temperature in the room was not very satisfactory. The floor heating was a bit hot, but the room temperature was not high. The breakfast was also mediocre. I hope it will be improved in the future. The location is still good~ The service attitude is also very good. I hope you will continue to work hard~
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Response from Property: Dear guest, thank you for your valuable feedback. We understand that your experience at the farm did not meet your expectations and we are deeply sorry for this. Regarding the stains found on the towels and the room temperature control issues, we took immediate action to ensure that all facilities were clean and the temperature controls were adjusted to prevent this issue from happening again. We will improve the quality of breakfast and provide more diverse choices. We attach great importance to your opinions and promise to continuously optimize our services and hardware facilities to ensure that your next visit can meet your expectations. We are deeply grateful for your support of your satisfaction and service attitude. Please stay here again and we will provide better service. Thank you again for your feedback and we look forward to your next visit!
Guest User
Guestroom (Double Bed).
Stayed in Oct 2024
Couples
15 review
5.0/5
Outstanding
Posted on Oct 21, 2024
The hotel has a beautiful and pleasant view, very quiet and wild. When the weather is good, you can see the snow-capped mountains🏔️ I highly recommend going there, the price-performance ratio is much better than the 1,000 or so below Manually like it👍
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Response from Property: Thank you very much for your praise and recommendation. We are honored to hear that you enjoyed the picturesque environment and pleasant experience in our hotel! Your affirmation is not only a recognition of our work, but also a spur to our future service. We are very proud of the beautiful scenery of the snow-capped mountains, and we will continue to maintain the natural environment around the hotel to ensure that every moment of your stay can bring you the ultimate tranquility and beauty. Thank you again for your valuable comments, and I hope to have the opportunity to provide you with more good memories. Your satisfaction is our goal! 👍✨
Guest User
Sen Yi Ban Shan Double Bed Room-Travel Photography
Stayed in Oct 2024
Family
24 review
5.0/5
Outstanding
Posted on Nov 7, 2024
Facilities: Wild luxury and natural style, good geothermal heat, warm room Hygiene: Because the hotel is a natural farm, it is clean and comfortable Environment: Excellent natural scenery Service: Good service. Because the Luneng Town shuttle bus did not pick up from the scenic spot on time, the hotel specially arranged to reimburse the taxi fare
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Response from Property: Dear guest, thank you very much for your valuable feedback, we are honored and encouraged by it. We deeply apologize for the problem that the Luneng Town shuttle bus did not pick up passengers from the scenic spot on time and have provided urgent feedback to the relevant departments to ensure that this kind of situation will not happen again and make your next experience smoother and more trouble-free. For the inconvenience caused to you by failing to provide the connection service on time, we are willing to provide compensation for the taxi fare and sincerely express our highest apologies to you. We have always been committed to providing high-quality services and facilities, and your satisfaction is our unremitting goal. If you are willing, we look forward to having more opportunities to listen to your valuable opinions and suggestions. Thank you again for your stay experience and valuable review.
Anonymous User
Kong Kuo Jing Twin Room-Travel Photography
Stayed in Oct 2024
Family
8 review
4.2/5
Very Good
Posted on Oct 18, 2024
This was the worst time I was cheated by Ctrip. I stayed for one night and then urgently booked another place to cancel this one. Advantages: The environment is really good. It is halfway up the mountain from Zhongchagou. It is really living in the mountains. The environment is quiet and close to nature. The facilities are complete, and Curel cleansers and lotions are also available. The bedding is also very comfortable. The service of the front desk lady is also good. Disadvantages: 1. Transportation!!! Super difficult! It can't be said that it is not in the same place as Luneng Town, it is simply unrelated! After getting off the through bus from Hilton, there is still nearly 10 kilometers of mountain roads to the hotel. I called in advance and asked that the hotel had a car to pick us up. As a result, we waited for an hour and a half. It took nearly two hours from getting off the through bus to the hotel, which directly delayed and canceled the subsequent half-day trip. Moreover, the hotel only picks people up this time and takes a bus to the scenic spot. At other times, you have to take a taxi to enter and exit the hotel. Because the place is remote, I failed to take a taxi twice in a row on the first day. The car provided by the hotel asked for twice the market price of the platform. We watched a performance that afternoon and came back from the scenic area. The taxi drivers said they didn't look carefully, otherwise they wouldn't take the order. There were no street lights on the mountain road at night and it was foggy, so we couldn't see the road clearly. The elderly at home were scared and exhausted. As soon as we returned to the hotel, we canceled the reservation overnight and moved to another place. 2. The bus to the scenic area departs at 7:50, but the hotel breakfast time is 7:30, 20 minutes for eating, anyway, experience it yourself. 3. The breakfast variety can only be said to be enough, not as rich as the all-season Hanting. 4. There are basically no surrounding facilities, and takeaways cannot be delivered.
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