Intercontinental Resort Jiuzhai Paradise

房間乾淨整潔，無異味，還給升級了房型，太棒了，氂牛肉湯鍋味道不錯！

The hotel is very beautiful, but the view of the suite is not good and is blocked. As a resort hotel, it should be equipped with tea sets, especially in the suite

The hotel is nice, the room facilities are complete, but the lobby is a bit cold in winter, everything else is good. The hotel arranged a high-speed rail pick-up station and scenic spot pick-up. A business car was arranged for four people, which was very comfortable.

It is worthy of being a five-star hotel!

The room was extremely poorly cleaned. It was hard to imagine that this was the hygiene standard of the InterContinental Hotel. I arrived at the hotel in the middle of the night after a day of self-driving. I was very tired when I checked in. No one helped me with my luggage and the front desk did not tell me the room location clearly. It took a long time to find the room. When I opened my suitcase in the room and prepared to wash, I found that the room was very dirty and could not be checked in. I asked the front desk to change the room. I waited for 20 minutes before someone came to deal with the problem. Later, the duty manager showed me the other floors. The last room was as bad as the executive room. Because I was too tired and had to get up early the next morning to go to Jiuzhaigou scenic spot, I could only ask the cleaning staff to simply clean it that night without changing it. I communicated with the duty manager to change to a clean room after visiting the scenic spot the next night. From calling the hotel room to ask for a room change to waiting for someone to deal with it, and the duty manager kept calling to check the availability of the room and communicated with his superiors, to finally deciding that the cleaner would come to clean the original room, everything was done at 3:30 in the middle of the night. Because this matter wasted a lot of our time and energy, we did not get enough sleep. The next morning, the male manager of the hotel called and said that we could change to a room with two single beds tonight. Only such a room could be arranged for us. I went downstairs to the hotel front desk to communicate the situation. During the conversation, a female manager rolled her eyes and said sorry, our hotel's room hygiene standard is like this. We can't deal with it. If you can't accept it, we can help you cancel the second night. I can't imagine that the manager of the InterContinental Hotel handled the problem in this way. I didn't want to get angry when I came out on vacation and just left. I changed to the nearby Indigo, which is ten levels higher in hygiene and service. It is recommended to choose this hotel carefully! At the same time, I sincerely suggest that the hotel brand can make improvements in terms of employment and hygiene services!

I've never had such a terrible breakfast. There are very few types of breakfast, not as good as Atour, and every one of them is very unpalatable. The air conditioning pipes in the room are aging and the noise is extremely loud. This is the case in every room. I couldn't sleep all night. This is also the InterContinental with the worst service I've ever stayed in. The hair dryer couldn't even dry my hair, the wind was very small and it was cold air. The hair dryer is probably older than me. I originally booked two nights, but because I couldn't even dry my hair, I was so angry that I just left. The service staff at both the front desk and the restaurant were indifferent, very arrogant and had no sense of service at all.