Ting Zi Yun Resort

My most profound impression of Jianshui was Ting Ziyun, and what impressed me most about Ting Ziyun was Manager Luo. What does it truly mean for service to exceed guest expectations? What does it mean when genuine warmth surpasses practiced techniques? What does it mean when the emotional value provided completely overshadows any minor flaws? You will profoundly understand all of this at Ting Ziyun. Indeed, while Ting Ziyun, converted from a magnificent old mansion, boasts impeccable design throughout, its interiors are showing their age and could certainly benefit from an upgrade. Yet, the service team led by General Manager Luo somehow elevates guest satisfaction to an absolute peak, making visitors completely overlook any small imperfections. The enthusiasm and initiative of every staff member seem genuinely heartfelt. They offer personalized services as if completely oblivious to the cost – truly embodying the simple philosophy of treating every guest like family. One can't help but wonder how General Manager Luo has managed to instill this service philosophy so deeply into his team's hearts, year after year, detail by painstaking detail. Perhaps his secret lies in leading by example, ensuring strict adherence to standards, and a genuine 'fatherly care' for his team members. It sometimes makes one reflect on the saying, 'True courtesy can be found even in the countryside.' In Jianshui, a seemingly unassuming provincial town, you witness an individual's journey of growth, refinement, and enlightenment, and experience the nearly flawless operation of a team. It feels as though a compassionate fate has chosen to reveal profound truths through the life journey of one man – from a humble farm boy, to a demobilized soldier, a security guard, a restaurant manager, and ultimately a hotel general manager. This journey, visible to every guest at Ting Ziyun, declares a powerful message: Goodness is made manifest in this establishment, and goodness resides in the human heart.

I believe the most outstanding feature of Ting Ziyun Hotel is their service. From Manager Luo to every single staff member, they are all incredibly enthusiastic and provide truly attentive service, always thinking ahead to anticipate guests' needs. I will definitely be returning.

Having read such glowing reviews, I naturally arrived with high expectations, and I can honestly say the actual experience was even better than I'd imagined. The beautiful *siheyuan* (courtyard house) was so captivating, I almost didn't want to step outside. Complimentary food and drinks are available throughout the day at the hotel. Even if you just went to grab a bottle of water, a staff member would promptly ask, 'Would you like a bowl of rice noodles? How about some fried tofu? Or coffee?' Consequently, I ended up eating all day long! A special mention goes to Manager Luo. He truly wore many hats, acting as manager, driver, and server. He even remembered our onward itinerary and, after we checked out today, kindly drove us to our next hotel. Thank you, Manager Luo, and your entire team. We hope to see you again!

This was one of our favorite hotels during our family trip to Yunnan. The service was exceptional, truly 'Haidilao-style' – incredibly attentive and accommodating, with every request met. They were so thoughtful. We were initially worried the complimentary vegetarian set meal wouldn't be enough for two adults and two kids, but our butler explained that with many children visiting during summer, they had specially added generous portions of meat. We ended up absolutely stuffed! My eldest daughter couldn't stop raving about how delicious the meat was! And the breakfast rice noodles? Absolutely amazing! The afternoon tea was also excellent. It's hard to believe that all the most memorable and delicious food we ate on this trip was complimentary, provided by the hotel! With a limited number of rooms, the staff remembered every guest, truly making it feel like home. It was a pity we only managed to book one night; Jianshui definitely warrants a two-day visit. We'll definitely return in winter if we get the chance!

It far exceeded my expectations – much better than I had imagined. Every single staff member made us feel like family. I've already recommended it to friends and will absolutely be back!

My overall experience truly exceeded expectations! The hotel is perfectly located within the ancient city, making it incredibly convenient for tourists as all major attractions are within easy walking distance. The staff were warm, professional, and struck a great balance – attentive without being overbearing. We were even thoughtfully upgraded to a better room. Breakfast offered an extensive selection, featuring both local specialties and Western choices. I highly recommend the freshly-made rice noodles! The vegetarian BBQ in the evening was also a pleasant surprise. The complimentary train station transfer service was incredibly considerate! Knowing we weren't driving, the hotel proactively reached out well in advance to confirm our train schedule and arrange the pick-up. What's more, when they found out we had also booked tickets for the Jianshui mini-train, they extended the same thoughtful transfer service. It truly made our trip seamless!