Marrisle Hotel

The best hotel in Heilan Pegasus Water City. We booked a twin room with two separate rooms, two living rooms and a bathroom, which is very suitable for our family of four. The decoration is very luxurious, the configuration standard is high, clean and sanitary, and it is a very good living experience.

房間非常豪華，衞生情況也很好，服務人員態度很贊，主動提供遊園地圖，微笑服務

第二次入住了，很滿意，從硬件到軟件都很滿意

房間很大，很舒服，特別是早餐豐盛

I am extremely disappointed with your hotel stay experience! From the moment I checked in, the front desk staff treated me coldly throughout the whole process, and their words were full of impatience, completely lacking the professional qualities that should be expected in the service industry. What is even more shocking is that when the takeaway was delivered, the guests were forced to go downstairs to pick it up in person. The hotel refused to deliver it on the grounds of "safety hazards", but when they asked to use the service robot, they were told that the device was only for delivering hotel goods. Such double standards are ridiculous - if there are really safety hazards, how can the goods flow unimpeded? The takeaway can also be arranged to be delivered directly upstairs??? There are no safety hazards? The takeaway is more protected than your hotel service staff? Whose safety is this protecting? The most outrageous thing is the way the lobby manager handled it. In the face of reasonable demands, he was not only unapologetic, but also arrogant and rude. His poor professional performance was perfectly "inherited" to the front desk team. The breakfast service, which is an important supporting facility of the hotel, is a disastrous experience: when I arrived at the restaurant at 9:20, the dining table was basically empty, and the remaining dishes had already cooled and were difficult to swallow. I asked them to make up for the meal several times but they just kept giving me a perfunctory reply. I left hungry and nothing happened. As a mid-to-high-end hotel, the basic services and supporting facilities were all gone. Does the management have no sense of service quality control? This is a stay experience that is seriously inconsistent with the price.

房間不錯的