Guest User
April 28, 2024
When we first checked in, we found something dirty on the bed sheet that could be removed. We didn't know what it was, so we asked if we could change the bed sheet. The customer service said that the staff was not there and we should ask later. When we came back at 11pm, someone knocked on the door. As soon as we opened the door, he got angry at us. His tone was very bad. He said that we complained as soon as we checked in (we just asked if we could change the bed sheet. If he could make it clear or explain what the black thing was, it would be okay if he couldn't change it). My friend didn't speak Korean and said a few words. The staff kept asking us to shut up (입 다물어) and said in a very aggressive tone that it was new. He showed us the surveillance video of changing the bed sheet. We just asked if we could change the bed sheet. When we asked him why he was angry, he didn't listen to us and kept saying that it was changed to a new one. His attitude was extremely bad. He also said that we spent more than 20,000 won to live with Koreans who spent 40,000 won, and we asked for this and that (speechless, I have never seen such a service attitude, and it refreshed my three views)
Original TextTranslation provided by Google