Grand Hyatt Jeju

This hotel must be praised. I stayed on the 27th floor. The view was great. I could basically see the whole Jeju Island. The room was spacious and the bed was not small. The hygiene was also very good, including daily cleaning. Although the slippers were not updated, everything else was replaced. The slippers were also of good quality. When I checked in, I was told in advance that I had to pay for toothpaste and razors. The most important thing I want to praise is that the service at the front desk was really good. There was no cold face like other reviews. Check-in and check-out were very warm and polite. The most important thing is that the lobby manager was really good. Because I encountered a small problem the first time I went there, I had to pay a ticket. Because of the language problem, I went to the front desk to consult. The manager was very good and helped me deal with it in various ways. It saved me a lot of trouble. I must give a praise! I will come again next time

I had high expectations for the hotel. It was the best hotel in the city. I thought everything was perfect, but I was a little unhappy from the beginning. When I checked in, the receptionist spoke English, which I thought was OK. But when I got to the room, I found that we were given a room on the 8th floor with a barrier. I thought that was basically a nuisance. There was a swimming pool outside, and there was no privacy at all. I could only call the front desk again and strongly requested to change rooms. The language communication was also very difficult. Later, the Chinese customer service called back and said I had to wait, so I also wanted to change. I personally think that the hotel is suspected of discrimination. If it were Japanese or European and American guests, this would not have happened at all. Later, they changed to a room on the 11th floor, which was OK. But what happened later made people angry and disappointed. I was relaxing in the pool, and when I came out, I slipped on the steps because there was a lot of water on the steps and it was very slippery. I felt some pain at the time, but after checking, I could still move my bones. The hotel sent nurses and staff to check, and none of them could speak Chinese, and their English was not very good. They relied entirely on translation software. For someone who just fell, I felt that communication was very difficult. They didn't ask me if I wanted to go to the hospital, but only gave me a plaster and told me to rest. I also felt This is the only way to go. I asked them to find someone who can speak Chinese to communicate with me, but no one came. However, I think that because I am old, there is still a risk. Later, I called Ctrip and asked them to help me contact the hotel. I hope that if the follow-up is serious, the hotel will take me to see a doctor. I think this is the hotel's minimum responsibility. Later, the hotel staff replied that they could call a taxi for me, but I had to pay for the taxi and the doctor by myself. I could save the receipts and give them to the swimming pool for insurance. I felt like cursing at the time. What kind of hotel did I come to? There was no minimum respect. I think it is even more difficult for a foreigner to seek medical treatment abroad. Moreover, this is the minimum quality of a five-star hotel. The safety and health of the guests should be the top priority. No matter how good the hardware conditions are, it is very low to shirk the responsibility when encountering emergencies. More importantly, as a customer staying in the hotel, I was injured in the facilities in the hotel. The hotel should bear the responsibility. It was the hotel that did not set up Chinese reminder signs on the ground part of the swimming pool with water, and did not clean up the water on the ground in time, causing me to fall. The hotel should bear the responsibility and take me to the doctor for examination. I think if Koreans have no problem with the language, they will definitely not do this, so I think discrimination is very serious! I continued my journey despite the pain caused by the accident. I didn't know what to do, so I could only negotiate through Ctrip. As a platinum member of Ctrip for many years, I also hope that Ctrip can protect our rights and interests and be more meticulous when choosing partners. As a Hyatt brand, it should also strengthen management and not damage the brand!

房間很大，衛生情況也很好，地理位置很好，附近有大型超市，很方便，可是酒店的保安人員態度冷淡，問他問題時很不耐煩回答，讓人感覺很不開心

環境不錯.

服務很好 前台有會說中文的 空氣太乾也能立即幫忙安排加濕器 風景超美 👍