Guest User
October 8, 2024
The hotel is terrible. The first photo is the photo of the reservation, and the second photo is the room given. There is a wall outside, and it is dark even when the lights are on during the day. The next day, they agreed to change the room and asked us to check out at 11 o'clock and check in at 3 pm. Thinking of going out to play, I agreed. Unexpectedly, the room I changed was much smaller and completely different from the one I booked. I contacted Ctrip customer service, and they kept saying that they would solve it. At 5 pm, they said that they couldn't solve it. I have been using Ctrip to book rooms for almost 20 years, and I have always trusted it. I didn't expect that when the room I booked didn't match the room I was given, they said that the hotel didn't agree to solve it. I couldn't accept this statement. It seems that Ctrip has regressed too much. There are many good platforms now, and I have to consider other platforms.
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