Anonymous User
December 22, 2023
Rubbish. So far, I have stayed at the most rubbish Sheraton. The front desk staff is not service-oriented at all. Their attitude is simply infuriating. When I checked in, I was arranged a room facing a trash can. They said that Ctrip only provides such rooms. I did not accept it. I was willing to pay extra to upgrade the room. It was too late on the same day. They said they would change my room the next day. But when I went to the front desk the next day, they acted as if nothing had happened and said that I would wait for the manager to call me. But no one gave me any news at night. I went to the front desk again and they said they couldn't get through to me. Speechless. I gave up. It has been 2 nights. I know **** sometimes The room card will be deactivated. I specifically asked if this room card can be used. He said of course it can be used with great contempt. As a result, I couldn't even get into the elevator, so I went back to find him. When I got to the front desk, he told me that it was because I put the card together with my phone. I let it go and believed it. As a result, when I left the room and took another card, it was invalid again. I was speechless. When it was time to check out, I asked for a list, not an invoice. He told me to wait. After waiting for 5 minutes, I asked when it would be ready. As a result, he said with disgust that no, you can download it on the APP. I~~~really~~~
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