Hotel Ratangarh Palace

Bathroom facilities are pathetic and basic required items are also not placed prior arrival of guests

Nice, clean and hygienic rooms. Staff is good. Comfortable stay. Rooftop restaurant with city view is add on.

Food was good, staff also polite but amenities was not ok rooms are to small and electrical stations not working properly

* hotel was good. * behaviour of staff was good * they were cooperative. * it is located near station it helps alot to go station in a very less time. * overall experience was good

Although the rooms are clean and tidy, one of the worst staff behaviours i've come across. They dont even seem interested in responding to some of your queries. The receptionist (the one who covers the second half in perticular gives a damn care attitude about welcoming the guests. When we arrived noone even opened the door though hotel staff were right there, no one bothered to carry luggage. On top of that, he started throwing tantrums when we enquired about other available rooms since the room is on ground floor. The least he can do is to have some manners. The room we got was different than in photo, the photo had some sort of painting behind the bed but the room we got did had any upon asking he said no other rooms available inventory full while it was still showing. The room we got had broken jet spray, water was always on, shower temp changes every few seconds hot/cold(not sure if that’s a feature of their hotel. We stayed there for 2 days no one came once for room service/cleaning. Everything we asked the response was no. The day we checked out, we went to the restaurant on the 4th floor and had to wait for almost 20 minutes just to let’s us know what is available because apparently the waiter had to attend a call ! i understand people can have urgent calls but 15 mins? hotel ratnagarh palace, you seriously need to ups-kill your staff on customer behaviour. This is the least, one would expect in service industry.

4.5 stars with such PATHETIC staff behaviour is unacceptable!!!!!!! Although the rooms are clean and tidy upon arrival, this hotel has one of the WORST staff behaviours I've come across. They dont even seem interested in responding to some of your basic queries. The receptionist (the one who covers the second half in particular) gives a damn care attitude about welcoming the guests. When we arrived no one even opened the door though hotel staff were right there, no one even bothered to help with the luggage. The room we got had broken jet spray, water was always on, shower temperature changed every few seconds hot/cold(not sure if that’s a feature of their hotel!!). We stayed there for 2 days no one came once for room service/cleaning. Everything we asked/enqured for, the response was always NO. The day we checked out, we went to the restaurant on the 4th floor and had to wait for almost 20 minutes just to let’s us know what is available because apparently the waiter had to attend a call !! I understand people can have urgent calls but 20-30 minutes (and keeping your guests waiting is no excuse! Worst staff behaviour in my 10 days 3 hotels stay in Rajasthan while all the other places have been generously welcoming! Hotel Ratnagarh Palace, you seriously need to upskill your staff on customer behaviour. This is the least, one would expect in the service industry.