Govindam Royal Stay

Service Quality: Staff are consistently described as friendly, helpful, and accommodating, offering assistance with local recommendations, bookings, and ensuring a welcoming atmosphere. The hospitality is highlighted as warm and family-oriented.(based on 1 review)

It was a very bad experience with the hotel. After we checked-in into the room we found the bedsheet and duvet cover was very dirty and covered with body hairs. We immediately informed the reception team to check the bedsheet but the boy who came to check informed us that the housekeeping guy was not available and told us to wait for some time. After waiting for sometime no one turned up and so upon checking in the reception we found that they were just chilling and drinking tea at the reception. The behaviour of the team is very unprofessional and they didn't bother up for their guests. When we confronted them then only the housekeeping guy came with new bedsheets and cover however the duvet cover was still very dirty and was full of hairs. After a lot of requests finally they agreed to change and gave us the blanket from the other room. There was no apology from the team instead they were normalising and saying that hairs came from the outside window but there was not one or two hairs There were plenty of hairs to be found in both bedsheets, pillow and duvet covers which was quite surprising. Anyways that's it so I would not recommend anyone to stay with such an unhygienic hotel.

Great rooms and great food. Super friendly staff, all places are nearby like hawamahal, city palace.