Jacksonville Hotels with Airport pickup service

We drove from Pennsylvania and already called to let the front desk know that we would arrive late maybe past midnight. The gentleman on the phone was very pleasant reassuring us the service is 24/7 so we should be fine getting our room when we were there. We reached the hotel around 2:45am and the lady at the front desk had so bad attitude saying we had to wait 35-40 minutes because she was having an audit without checking if we already called to check in and to inform the hotel our situation. I was speechless of how thoughtless she was looking at us all exhausted after the long drive reaching the hotel so late at night and still asked us to wait for 35-40 minutes. She made us accept that audit was something important for her and we had to wait until she finished her audit. I’m sorry but this is unacceptable for regular customer service let alone Doubletree managed by Hilton which always has top of the line service. I was so upset and later apologized for it with her and told her I was driving so far and I was tired but she didn’t even glance at me and just threw such look-down-upon attitude at us. She should be the one who apologized for the wait but I was decent enough to do that first. I just can’t really can’t imagine how such a person with poor communication skills, poor interpersonal skills can work as a front desk, the key role for customer service at hotel industry. The 3 point on the scale I put was for the comfort of the room itself.

This was the most pleasant stay I’ve had at this hotel, the customer service here was amazing, dinner was awesome at the restaurant here, and the staff was very friendly. I would definitely book again here.

My wife, daughter, and I stayed here for one night in March 2024 prior to boarding our cruise from Jacksonville the next day. As I review the hotel, I would say that I have mixed feelings about our stay. There were some things that worked well and others that didn't. In terms of things that worked well, first, some of the staff members were very nice. Rochelle's name, in particular, comes to mind. The two gentlemen running the courtesy shuttle were also very polite and helpful. Second, what worked well for us was its location and proximity to the airport. The hotel is also conveniently located to I-95 so the next day when we were traveling to the Jacksonville cruise port terminal, it was an easy ride getting to I-95 without getting stuck in too much traffic. Third, the courtesy shuttle. We were able to get a ride from the airport to the hotel on Sunday evening when we landed without much delay and then again on Monday afternoon when we needed to get lunch at a nearby restaurant. What did not work as well: The biggest complaint that I would have had about the place was that it doesn't have a full-scale restaurant affiliated with it even though the online description seemed to suggest that there is one such. The ”restaurant”, if one can call it that, is a small bistro that is only open for a few limited hours in the day. It is not open for lunch and even when it is open for breakfast, it only has a handful of options to choose from. Furthermore, the overall arrangement at the bistro wasn't great. The gentleman who took my breakfast order was not to be seen for several minutes after I placed my order and so when I wanted to get a croissant for my daughter, I just picked one up with every intention of pointing that out to him later on when he emerged from inside. However, when he re-emerged, he pointed out to me that I should have paid for the croissant ahead of time, whereas I (obviously) meant to pay for it once he emerged. In any event, my interaction with the person staffing the bistro on Monday morning left a sour taste in my mouth. The second less-than-positive aspect about my stay was that not all of the receptionists were as welcoming as Rochelle had been the night before. One of them (Nicole?) did help us get a later check out at 2 p.m. (we had already pre-booked an option that let us check out at 1 p.m.) and so while that accommodation for a delayed check out was appreciated, she - and the other receptionist - who were there on Monday afternoon were not as friendly as I would have liked. Again, not a biggie, but it is the kind of thing which prevents me from giving the hotel a 5/5. All in all, would I stay here again if I needed to? Yes absolutely, especially if proximity to the airport was important but I would be particularly mindful of the fact that the hotel does not have an in-house restaurant.

The environment is very good, the surrounding business is convenient, and it is very convenient to eat and shop.

Really enjoy my stay very clean and friendly atmosphere. I will book with them again. Made me feel very comfortable during my layover.

Had to stay here due to Hurricane Milton. Staff was super friendly and made me and my family feel at home. The breakfast was freshly made every morning it feels amazing to be greeted with a friendly smile while I enjoy a good cup of coffee. Room was clean and felt homey. No issues on this trip.

When booking the hotel I booked 2 rooms for a 1 night stay. During the online booking process I gave my credit card information because the booking that I did stated that payment was to be made in full for a 1 night stay at time of booking. Right away after booking I receive a confirmation stating what my total was, then stated ”less deposit amount”(amount that was to be charged, amount ”due at Check-In” $0.00. It also stated that ”The same credit/debit card that was used to pay for the room at time of booking must be present at check-in. Followed by ”Funds for at least the 1st night need to be collected at the time of booking”. So with all of that being stated on the confirmation from the hotel would you expect that your card would then be charged at time of booking for your stay?? YES! So we show up for check in only to be told that we have a balance. After traveling hours all day I am now tired and not ready to deal with this. The lady at the desk was kind but honestly seemed very unsure of exactly what she was doing. I proceed to explain to her that this was paid at time of booking. Was told that it was not. Showed my confirmation, and was still told it was not. I should have just went to another nearby hotel at that point. Had to take time to search my credit card history to find out that my card did not appear to be charged. Now is that portion my responsibility(yes it is). However. For them to send out poorly worded confirmations is not at all proper. I definitely feel mislead. Then my receipt from check in stated ”Deposit Transfer”? ”Charges” $0.00, and” Credits”(amount that I thought was paid at time of booking)? With a ”Balance” of negative the amount thought paid? So that alone would also appear as if I had paid the amount due at time of booking. After the lady at the front desk asked for assistance from another staff member with my check in(and I paid at check in) I was just ready to get my room for the night. The quality of the hotel has seemed to go down over the years we have been there. The rooms were okay minus the shower water not coming out well. In the morning we were just ready to leave and get back on the road. Proceeded to the front desk for check out. Of course I was thinking that all I needed to do was return my room key and be on my way....but that was not the case. A different lady at the front desk then told be that I HAD A BALANCE!! Are you kidding me? I just laughed at that point. I told her that their was no way I had a balance. I just went through the ringer at check in about the amount ”owed”, and was not going to be told again that I owed. The lady at the desk had to call for assistance with the matter. After that call I was told that I was good to go. I feel as if the front desk staff needs more or better training in regards to the processes that take place at the front desk. This stay was such a headache. I will be looking elsewhere when needing to stay in Jacksonville again.

Solo traveler, Stayed here pre-cruise 1 night. From time of pickup up from airport (free shuttle) to arrival at hotel you will blink your eye, it’s that close. Shout out to shuttle driver Ralph with very helpful suggestions on amenities in the immediate area. I arrived super early with intention to wait for check-in by the quiet pool area. Checked-in by a delightful young woman name Kristen, who worked effortlessly to get me into a no-show room that was available right away. Understanding that was truly luck and always never happens, it was still an appreciative gesture offered by Kristen and I appreciated her assistance. Rooms on Fl 3 are quiet spots in the hotel, which is nice. I had a room with the separate living space and it was really nice to spread out and not feel cramped into one space. Plenty of room towels. Smallish breakfast and lobby area, but the staff really work hard to make sure you are comfortable. Pool, although starting to show its age (could use some minor repairs) is nice touch to cool off in the beautiful FL sunshine. TGIF and Longhorn are within walking distance of hotel. Entire area near the airport seems quiet. BTW an Uber to the cruise port was roughly $15. Would definitely stay here again for cruise out of JAX, just for the quietness and relaxation factor of the area. (Katrina C.- NY)

absolutely love this hotel, it’s off in the cut not near the busy river city but yet conveniently 3 mins down the road. great place! love it here!!

Thrive at the Residence Inn Jacksonville Airport, a top Jacksonville Tradeport hotel. We're just off I-95, 1 mile to JAX (with free shuttle service), and close to JAXPORT Cruise Terminal, Jacksonville Tradeport, River City Marketplace, and TIAA Bank Field. Ideal for extended-stay travelers, guests can enjoy our spacious studio, 1-, and 2-bedroom suites. These extended-stay suites in Jacksonville, FL feature full kitchens (grocery service available), separate living & sleeping areas, free WiFi and a hot breakfast buffet. Our pet-friendly hotel in Jacksonville, FL also offers an outdoor swimming pool (unheated), 24-hour fitness center, multi-purpose SportCourt®, grills & a firepit, and guest laundry facilities. At our hotel near Jacksonville beaches, you’re also close to business – Amazon, General Dynamics, Kings Bay Submarine Base, Mayport Navy Base, Naval Air Station Jacksonville and UF Health. You're also near top attractions including Jacksonville Zoo & Gardens and Little Talbot Island State Park.