Izmir Marriott Hotel

The hotel staff helped us park the car. After we returned to the room, the hotel staff came to inform us that our car was hit and the rearview mirror was broken. We had just checked in, so we went to deal with the car issue and found the insurance policy of the car rental company. Then we kept dealing with this issue. On the way, we waited in the lobby for the police to come to deal with this issue. The rearview mirror on the driver's seat was broken and we couldn't drive. After communication, they said that we had the insurance of the car rental company and could change the car in Izmir. The car rental company could come to change the car. It wasted two hours. Then the police also came. The matter was handled and the accident form was filled out. I thought that this matter would be done. The car rental company would come to change the car. The hotel staff kept saying that they would come to change the car. After wasting several hours, we went out to eat. Many restaurants were closed at 7 or 8 o'clock. We ate something and went back to the hotel. At around 9 or 10 o'clock in the evening, the hotel room called and said that we needed to drive the car to the car rental company at the airport to change the car the next day. I was completely confused. It was originally agreed that they would come to change it. I thought it was just a waste of time and a depressed mood. Who knew it would be like this! So angry! We drove more than ten kilometers in the opposite direction of the airport to change the car! I said that the reflector was broken and it was unsafe to drive. They said they had fixed it for us and we could confirm it tomorrow. It was late at that time and the children were asleep. I looked at it again the next day. It was obvious that the reflector was glued by tape and it was broken and flattened. We wasted so much time dealing with this matter. In the end, we were unlucky and had to change the car. We asked the hotel if there was any compensation, but they said no! We paid to stay in the hotel but did not enjoy the hotel service and environment at all. There was no substantial compensation. Marriott, as a big hotel, did not take any responsibility. The experience was not good at all. It was a very bad experience

這是相當滿意的一次住宿，海景房風景優美，酒店服務熱情周到，會幫忙解決問題，簡直是住宿首選。下次再來還是會選擇萬豪