Hotels in Besiktas, Istanbul

We had a very unpleasant experience with stuff at the lobby , being there for Christmas Eve , me & my sister decide to eat inside the hotel rather to go out so at 10 pm we came down to the lobby where there is lounge area , for almost 15 minutes we saw that the lounge staff is passing us without asking if we want to order so I called one of the waitress and she came toward us with furious gestures before I start asking she said to me do you have a room in the hotel and I said yes , she continues what’s your room number and I replied , again with the cold face and rude behavior she continues ‘ under the name ?’ And I replied, she turned back to her desk without asking us what we would like to order and From her desk she went straight to reception to verify my information!!! My jaws dropped when I saw this , really rude & unprofessional behavior I was in complete shock that she even went to reception to verify the information, but the worst part was that after she verified and actually saw that we are the guest of the hotel she turned back to her desk and continued ignoring us , I never ever seen in my entire life a waitress permits herself to act like this with 5 star hotel guests, at this point we asked another waitress that if she can took our order , we then asked her if the hotel have another restaurant and she replied yes but the kitchen is closed after 10:30 pm , I don’t recommend this hotel for anyone that wants to enjoy the hotel facility, the staff are not guest friendly, the dining section is in some floor but for person like me that wants more easy snacks and chill area wasn’t really good option, not to mention that when we came back to our room we really felt so heavy and frustrated by this behavior, we were supposed to go today to lounge before departing but as for yesterday experience we just decide to check out soon and leave the hotel because we didn’t like to tolerate the attitude of this waitress ( she is the short women with short brown hair ) I suggest the general manager to see the video of yesterday and review their staff!

Walking to the hotel via a steep and narrow street while competing for space with fast moving cars is not fun. Don’t understand why the employee entrance at the foot of the hill can not be used by hotel guests. For this reason this hotel sadly won’t be the best choice next time in Istanbul. Other than that a great hotel.

A wonderful experience, very happy. The breakfast was very rich, and I tried Turkish breakfast classics and world cuisine. The hotel has a beautiful environment. Dinner was at Çirağan Palace, where I tasted Turkish classic food and drinks. I was very happy and completed an oil painting by the sea: ”Strait”.

Excellent staff. Thanks for early checkin first of all, which saved my day. And 2nd thanks for free upgrade of breakfast. Everything was perfect, top location!

Nice hotel, near where i wanted to go. Good Surrounding as well

Overall, it's okay. I have a few feelings that I want to share. The hotel is not big and there are no supporting facilities. The lobby bar, restaurant, and terrace are connected together, and the space is not large, and there is no signboard, but when we planned to have breakfast in the lobby bar, the restaurant manager asked us to sit back in the restaurant. The service attitude of the restaurant waiters was very good. The water temperature in the guest room is very unstable, sometimes cold and sometimes hot, especially when taking a shower. I am the engineering director of a five-star hotel. I wanted to check their water supply system. I mentioned it to the restaurant manager. Requested, but got no reply with permission. The sanitation of the guest room is average, the faucet was not wiped clean, I cleaned it myself (see picture). One call in the morning after running out of shower gel and two calls in the evening to get it delivered.

The hotel is located on the shore of the Bosphorus, within walking distance of 2 piers (ports), Dolmabahce Palace, Ortakoy Mosque. The hotel is very beautiful, the breakfast is amazing in variety, excellent SPA and swimming pool. The rooms are spacious, the staff is responsive, the rooms are cleaned several times a day. Keep in mind that upon check-in you will be charged a deposit, and upon check-out a service fee

Great experience. Clean room, good service, friendly and kind staff. Location wise - very convenient to a few tourist attractions, bars and restaurants. Happy to recommend the hotel.

The view from the hotel room is very good (deluxe room with sea view). The pool, sauna and steam room were nice. Although the 212 restaurant on the roof floor was a bit expensive, it was close to perfect in terms of atmosphere, view, service and food. On our last day, we had dinner at the lobby bar, it was also very successful, the service was also very good, especially many thanks to Ms. Sinem, for her friendliness and professionalism. We will use the same hotel again on our next visit, we were really pleased.

The stay experience is quite satisfactory, equivalent to a domestic four-star hotel, with good service