Royan Hotel Hagia Sophia Istanbul, Radisson Individuals

服務非常好，樓頂餐廳有海景，早餐非常豐富！

Be careful to book a sea view room, because it is a "first-line" sea view room, with a great location, friendly staff and great breakfast

地理位置優越，酒店環境乾淨整潔

Facilities: Quite new, the only drawback is that the ventilation is not very good, the room is a bit damp Environment: Very good, in a high place, very convenient to see the sea. Service: Very good, always sent to the room, someone will take you there, and will make sure you are ok.

I have never seen such a rubbish service!!! When I booked, I thought it was a Radisson Hotel, but it turned out to be a brand affiliated with Radisson. For an ordinary complaint, instead of finding the cause to solve the problem, they made up a bunch of lies and threatened the platform. This is really stupid! I originally booked two nights. I took a taxi to the hotel at around 4 pm. It was still 50 meters away from the destination. The driver said that the navigation showed that the hotel entrance was not accessible. After getting off the car, I found that the seemingly not far distance was a steep stone road with a slope of nearly 45 degrees. There were so many luggages that it was difficult to walk a step. I asked my family to look after the luggage and went to the hotel to find the waiter for help. When I was about to get to the hotel entrance, I found that it was the hotel that blocked the road. The maintenance work blocked a road, and the crane occupied the road completely. I could only crawl through the steel bars in the cracks. I went to the front desk to explain the situation, and they did send a waiter to help me move my luggage. I also gave a tip to express my gratitude. I also found that we were actually at another entrance of the hotel. The hotel layout is a bit like a house in Chongqing, with the lobby underground and the back door on the slope. The email said that I was one kilometer away from them and asked them to pick me up. If they didn't pick me up, I would yell. I walked one kilometer to the hotel to find someone. It was still a very steep cobblestone road. I was wearing high heels. Am I stupid or are you stupid? When I checked in, they told me that it was on the first floor. I said I wanted a higher floor. The reply was that it was fully booked. I thought that the check-in would start at 3 o'clock, and everyone would be checked in at 4 o'clock? But the hotel said it was because of the peak tourist season, so I accepted it. Later I found out that they were playing word games with me. The room can be fully booked, but isn't it first come first served? I was even more depressed when I went to the room. It was not a normal room at all. You have to open a door at the end of the corridor to enter. Moreover, it was at the entrance of the stairs, just like the emergency passage of the elevator building. When I opened the door, there was a musty smell, but I endured it because it was the peak tourist season. I went downstairs to go out and walk around. When I went to the front desk, I found that there were more than ten people checking in. Aren't they all full? Thinking that it's better to have less trouble than more, I endured it! After making so many concessions, the email said that I must check in in a sea view room with brunch. Ridiculous! I know what room I booked, so I don't have the nerve to make unreasonable requests. I didn't order breakfast because no matter how expensive European hotel breakfasts are, they all have bacon, eggs, and croissants. I was going to vomit. I also booked a cruise at the hotel front desk. It ended around midnight. I went back to the hotel and said hello to the front desk. After washing up at 1 o'clock, I just fell asleep and was awakened by the clanging upstairs. The floor was not soundproof, just like being in my own room, and it lasted for a long time. I called the hotel and they said that the guests upstairs checked out at that time. The problem is that it will be quiet after checking out. This is like moving, and you can't finish moving. I complained to Ctrip, and after negotiation, they said they would send me breakfast. I really didn't want it, but because I was woken up late in the morning, when the hotel was about to close for breakfast, I wanted to eat some fruit and drink some drinks to replenish some energy and go out for lunch, so I went to the restaurant. In the end, I would rather not go. The fruit on the buffet counter was rotten and hairy, and the waiter at the restaurant front desk had a cold face that was almost covered with frost. With this environment and service, I really don't want to stay any longer, so I asked to refund the hotel for one day, but the hotel firmly disagreed. They told me that the room was fully booked before, but now when I checked out, there was a room immediately, and it was changed to the 3rd floor. The email said it was a suite. Can the hotel please send the room photos so that everyone can see what the suite looks like? ! The most hateful and ridiculous thing is that they said I ran away after enjoying the things in the minibar, ran away! ! ! I have so much luggage, the steps from the lobby to the roadside are so steep, and it takes so long to wait for the car. If I moved the things in the refrigerator, would you let me go? Our luggage was so difficult to carry, and the two people at the front desk were like wood, not helping and not smiling. I wanted to ask them to help and give tips, but then I thought, with this service attitude, I would rather throw money than give them. Is it too much for me to report this service to Ctrip? The most ridiculous thing is that they threatened Ctrip in the end to be more cautious about me, a guest, otherwise they would set limits on guests from the Ctrip platform! What a big tone! They really think they are so important. If you book a room with them on Ctrip, you should think twice before doing so. Once there is a dispute, the hotel's ability to distort the truth will make you fall into irreparable trouble.