Guest User
October 6, 2024
I would like to share my impressions of my stay at the Serenity Hotel in Istanbul. I initially chose another hotel near the center in the Sultanahmet area. Upon arrival at the Istanbul airport, a representative of the host company, Fit holiday, decided to please me by saying that the hotel I had chosen could not accept me for some unknown reason. He offered me the Serenity Hotel and convinced me that it was even better than the one I had chosen. I had no choice, so I agreed after checking in and it was indeed not far from the center. I was also asked to sign a document that I had voluntarily agreed to change the hotel. When I was brought to the hotel from the outside, I realized that it was really a 4-story barn. And the same applies to the inside as well. I think the hotel was last renovated 40-50 years ago. They offered me a room on the first floor, but in reality it was not the first floor, but the basement. We checked in immediately and immediately after using the bathroom, water appeared on the floor, which did not go away, but kept coming. Even if you don’t use it. When I asked to resolve the issue, I was vaguely told that they might call a specialist. The specialist never came. The next day I asked to be moved to another room. But it turned out that the hotel was full. They moved me the next day. About the breakfasts. Terrible and poor. The only hot thing was tea. My recommendation is that no one choose this hotel. Unless, of course, you want to ruin your vacation.
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