Fatma
December 31, 2024
Unfortunately, this hotel or rather this chain is a disappointment once again. The hotel is nice, the lobby is very nice, the spa and fitness studio are perfect, but unfortunately the staff at the reception forced me to give this bad review. The guests, mainly of Arabic origin, rule the hotel and are therefore given preference. I didn't actually want to write a bad review, but I was very rudely asked to leave the hotel at 11:15 by phone. I didn't know that checkout was at 11 a.m., usually everywhere at 12 p.m. Nobody told me about it when I checked in or showed me the hotel or explained where things were. I also registered my laundry for cleaning but it wasn't picked up. The staff don't even know how the laundry pick-up system works. The rooms are getting old... I only went there because I had to check out of the Arts Hotel and the location is very good. It is also very loud on the main street, as the windows are not airtight and you can even hear your neighbors breathing. I had to sleep with earplugs.
Thank God it wasn't that expensive but it wasn't pleasant to stay there at all...
The concierge is very nice and helpful but the staff at the reception should get some training... disrespectful young men
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