Kent Hotel

Attention!!! We were at the hotel between 19-23 and they robbed us at breakfast on the 21st. They stole 2 bags with documents and a phone in the amount of 4,000 dollars. There were Kurdish children and immediately we started screaming. Neither the staff nor the lobby moved. While there pretending They were looking for something in the hotel, both bags were found without the intact money, of course (((the hotel returned us 1000 dollars

nice staff and breakfast is so good

This hotel has a great location , use to be one of the best 4* in Fatih . My last experience was terrible, I received unkind treatment from one of the hotel workers, who later turned out to be the manager. Reception workers are usually chosen on the basis of morals and cheerfulness and superviser should provide solutions not complications and rude behaviors.

We travelled as part of a UK coach touring holiday. Were surprised to find out that the hotel is in an alleged pedestrianised area so our coach could not park nearby, so we had to carry our own suitcases through a couple of crowded streets to reach the hotel (not the hotel's fault I know). I say alleged pedestrianised because it is on a main thoroughfare for the trams in each direction and on either side of these busy tram lines there seems to be a lane for motor cycles and e-bikes and even though there is a pedestrian crossing, motorists ignore the rules so be careful. That said, once we reached the hotel our Tour Manager quickly allocated us our rooms (there were 32 in our party) and the staff on Reception were polite and efficient. A dinner had been arranged for us due to our late arrival and again the restaurant staff were friendly and efficient and the very plentiful courses were delicious. Staff and food at breakfast times during our 3 night stay were equally nice. Being in an unknown city, we weren't aware how close the Grand Bazarr and Blue Mosque areas were as we were transported around by coach - but by day 3 we realised that the location of the hotel is good for independent travellers, especially if you can master the tram system for which there are stops right along the street. The trams stop sometime after midnight and start again around 6 a.m. but with the window closed, didn't impact on our stay very much. Our corner room on the third floor was find if a little on the dark side - if only other guests would be considerate when they get back to their rooms and not talk so loudly and slam doors! Again not the hotels fault. If we were returning to Istanbul independently, we would book this hotel now having a better idea of where the main tourist sites are.

Hotel is nice and renovated. Great location right in front of tram and walking distance to grand bazaaar. Rooms are clean. Breakfast buffet in morning is good - they change hot menu options around each day. Staff is courteous and helpful. Biggest criticism I had was that there is NO iron in the rooms. You have to pay for each article of clothing to be ironed for you. Logistically it’s extremely inconvenient when ur getting ready in morning with kids. Plus laundry service closes in evening, so if u need a dress ironed for dinner then good luck. Only reason I can think they don’t provide irons is to get more money out of you. For the cost of hotel, it should have been in the rooms. Will likely choose another place to stay next time due to this inconvenience alone.