Catch Sultanahmet-Special Class

About My Accommodation Experience I checked into the Catch Sultanahmet - Special Class hotel, which I booked through trip.com between June 21, 2025, and June 27, 2025, around 12:30 AM on June 22, 2025. However, shortly after checking in, I noticed that the room I was assigned to was significantly different in appearance and standard than the one shown on the booking platform and photos. I reported this to the receptionist. The receptionist explained that third-party booking platforms often do not share identical room photos. To ensure customer satisfaction, he explained that he would contact the hotel manager the next day to find a solution. If a room became available, although not guaranteed, I could upgrade to a room similar to the one shown in the photos on the website. However, he also explained that there were no other available rooms at the time and that no immediate changes could be made. Furthermore, the room we were assigned unfortunately did not provide adequate accommodations. There was a very loud generator noise in the room, and all sounds from other rooms were clearly audible within the room. The soundproofing was quite inadequate. I didn't think I could comfortably stay even one day due to these conditions. Approximately two hours after checking in, I decided to cancel my stay and left. I requested a refund through Trip.com and detailed the situation in writing. Despite this, no refund was issued. Furthermore, the receptionist assured me that the checkout process hadn't been completed through the system and that she would contact me regarding the matter, but no communication was received. As a result, I was forced to pay ₺31,354.35 for this reservation, which I never actually stayed in. I would like to point out that the difference between the room photos presented on the booking platform and the actual rooms was misleading, and basic comfort features like soundproofing fell far short of expectations. If I had known the actual room photos and room conditions before booking, I would not have chosen this property. Based on this experience, I don't plan to choose this property or similar booking platforms in the future. I recommend that other guests considering accommodation pay particular attention to visuals and descriptions before booking.