Tryp by Wyndham Istanbul Topkapi

I used to like this hotel for its comfort and cleanliness. in the hall ways have carpets and nice cosy light but rooms used to be much better. There are no more shampoos, stuff is not nice trying to defend themselves. I still love fresh air from the huge windows but I don’t think I may stay here again as it’s price raised and quality dropped.

Everthing is nice except to the guys in the reception specifically those staff in the evening. They're very rude! Rudest receptionist and porter (that staff who wears blue uniform). I just had my surgery and asked for my complimentary water for the day because I didn't receive any, then he responded rudely to call the kitchen for water. I called the kitchen and they told me to call the reception again. I called the reception again very nicely. He went to my room with 2 bottles of water very angry, telling me to pay for my "complimentary water". I told him nobody gave me water at that day so I don't need to pay for it. He's telling me to press the callbell inside my room and the cleaning lady will come to give me water and tea. I said I pressed the button but I didn't get anything, and he told me "it's because it's off,." I pressed the weong button. Okay it's off but why do you need to start arguing with me just for 2 bottles of water? I am a very nice and calm lady but this one, I cannot tolerate. Plus I am trying to recover from my surgery. He spoke to despite of my calmness in a very very rude way. Is this how you treat a sick customer in your hotel, who chose to stay with you for 5 nights out of many many hotels in your city? This is very unaacceptable.

The rooms are not being cleaned after each guest I was staying in Istanbul for one night on my way to Switzerland. After taking a shower before leaving for dinner I discovered a DIRTY UNDERWEAR in the bathroom, right under the stacked towels. I did not want to stay in the hotel, despite the front desk offering me to switch the rooms and I moved to Hilton after I got back from my dinner. Very disappointed