Astan Hotel Taksim

I booked this hotel for two nights because the location near Taksim Square is great and the price seemed fair. The place is not big (10 rooms total), and my room (#502) on the fifth floor was actually nice — even had a balcony. No view, but hey, I wasn’t expecting the Bosphorus. And then... the fun began. The minibar (a.k.a. tiny fridge) was dead. Reported it to the receptionist, who confidently informed me that I probably forgot to plug it in. Cute theory, except the light inside worked perfectly. Instead of coming to the room and checking herself, she gave me an attitude like I was stupid. The next morning, at 10 AM, there was an electrify outage — no power, no light, no Wi-Fi, no AC. Outside it was already 30°C in the morning. After 20 minutes of waiting, I went to reception. This time, a manager and another receptionist assured me that the entire neighborhood was out and power would return in two hours. Fair enough — I went out. But walking around, I noticed plenty of buildings nearby that were happily enjoying electricity. I returned two and a half hours later - still no power. This was the real showstopper ): The staff was useless -the manager's response was a masterpiece: “Why stay in the room? You didn’t come here for this — just go explore the city.” Ah yes, thanks for the life advice! He called me problem maker! :) Zero empathy, no sympathy, zero solutions... So I did the only logical thing: checked out after one night and moved to a better hotel next door. Thank goodness for Trip.com, which saved me with a refund — because if I had booked direct, I’d probably still be arguing with Mr. “Go Explore.” I totally get that power outages happen. Clear Force Majeure. What I don’t get is why the staff acted like they were doing me a favor by letting me pay for misery. Honestly, if they had shown a bit of care or tried to make me comfortable, I would have been flexible.. Great location, but Aston Hotel? NOT RECOMMNEDED!

Hotel was near to attraction place..staff really accommodating and friendly

Our extended stay all good And front office staff is so helpful to make sure our taxi driver came to pick us at the right location