Wyndham Istanbul Old City

Do not stay here. We arrived at night and the person at reception to check-in was extemely rude and unprofessional. Initially he said the card machine wasn't working and wanted us to pay cash and to convert it at the currency exchange opposite the hotel (ofcourse so he gets commission for that). We rejected to do that and clearly said only card. He then said let me check and told me a different amount compared to our booking confirmation. He kept arguing. Having then requested to pay (at this time we needed the rooms regardless). He told me to go to the back office to pay by card. So your machine is working now? They did not honour the price confirmed on the booking via trip.com. despite showing our confirmation email and via the app he threw my card back at me and told us to call trip.com. Sure I'm going to call at 11pm with 2 elderly people needing to rest. The priority was to get the rooms. After all that he took payment and walked off without saying thank you or confirming the payment. When I asked all done? He turned around with a horrible look and said yes rudely. What an absolute rude member of staff. Once we go to the room(s): - They are much smaller than pictured. - towels faded away and turned yellow - non working fridge - room smelt of smoke Breakfast was very basic that even the lots of options didn't make it good. The cakes and pastries stale. It's better to get breakfast out from the hotel. Nothing about the breakfast was even worth having. Not the mention the concierge person suddenly bombarding you with tour information and leaflets at 11pm without having checked in yet. Severe upselling tactics.

The Hotle is amazing good locations every thing you can get around bus and train 1 minute walk nice breakfast staff very friendly specially staff called Mohamed very helpful clean and very peaceful

Service is terrible, basically non existent. Booked an upgraded room and was given a smaller room and went confronted the desk they said “yeah we don’t have enough upgraded rooms so you can wait till someone leaves to get the room. ” So I paid for a room I didn’t get with no apology or offer for refund or anything. The rooms are VERYYYY small. I went with my wife and child and there was no space to walk, no space for luggage to be open, we had to walk sideways passed the bed, ridiculous. Front desk with ignore your calls and when they do eventually pick up, ignore everything you said and carry on with their day. Seen myself and my wife carrying our child and all the luggage and didn’t offer to help as the one person working was busy on the computer when no other guests were even at the desk. Breakfast is basically a selection of nothing. But the pool was warm so 1 point for that.