Sultanahmet Suites

Extremely Disappointing Stay – Misleading Listing and Poor Service We booked a 3-night stay at Sultanahmet Suites in Istanbul, expecting a 4-star experience, but the reality was far from acceptable. The hotel has grossly misrepresented itself online, especially on Google, using outdated and misleading images that show a modern building and attractive terrace views. In truth, the property is old, poorly maintained, and not suitable for a comfortable stay, particularly for families. From the very first night, basic amenities failed. The water heater didn’t work, and the AC was blowing hot air. We had to call the manager, Huseyin Emiroglu, at midnight, which was frustrating but necessary. Shockingly, the same issues repeated every single day, leaving us unable to sleep properly or even take a proper shower during our entire stay. To make things worse, the manager was rude and dismissive, blaming us for calling too often instead of addressing the root problems. The staff were unprofessional and visibly irritated whenever we sought help, making our experience stressful and unpleasant. Additionally, the rooms were dirty, smelly, and poorly cleaned, which only added to the discomfort. Even worse, the main door lock was broken, compromising the safety of our family throughout the stay. Sadly, this horrible booking was arranged by Travel Tycoon agency (Booking Ref: 82083) as part of our Turkey trip, which added to the disappointment. Given the misleading information, lack of basic hospitality, and serious cleanliness and safety concerns, we cannot recommend Sultanahmet Suites to any traveler.