Sheraton Istanbul Levent

Excellent location, pleasant environment, very suitable for business trip accommodation. The whole service is quite good. The street environment is also beautiful, clean and tidy. The overall service is quite satisfactory.

環境優美，設施齊全，環境優美，安全可靠

早餐非常好吃

服務態度很好

This hotel is a must-see. You need to pay a 3,000 lira deposit when checking in (to prepay for drinks in the room refrigerator). I had 150 euros in cash on me at the time, so I asked if I could use euros in cash instead of the deposit (many hotels allow this). The front desk disagreed and said I had to pay by credit card. I stayed for two nights. When I checked out, they asked me if I had consumed any drinks in the refrigerator. I said no, and the front desk said everything is okay. After returning home, I checked my bill (I couldn't find it if I didn't check it carefully, because it deducted part of the 3,000 yuan, and my CCB didn't remind me of the deduction at all, because the 3,000 yuan reminder had been given), and found that 115 liras were deducted from the 3,000 yuan. I sent an email to the front desk on the 16th to inquire about this matter, but there was no reply until the 17th. I asked Ctrip customer service to intervene and help communicate. The hotel gave Ctrip three answers three times (1. No deduction 2. I drank their soda water 3. I drank their Pepsi), and then I didn't receive their email reply until 6 pm on the 19th. They sent the bill, which said that I consumed a bottle of Pepsi. It was really a living case of covering one's ears and stealing the bell. They never expressed any apology. This is the cheapest five-star luxury hotel with a nightly rate of over 1k. It is Sheraton under Marriott. Beware. I think this is not the first time they have done this. If they really want a deposit, why can't they pay in cash? I sincerely hope that Ctrip's algorithm will stop pushing it, so as not to affect Ctrip's reputation. Finally, I have to say that Ctrip's customer service is quite responsible.

Not bad, average Facilities: average Sanitation: OK Environment: quite lively