Guest User
January 18, 2025
Dear Sir/Madam,
I am writing to you to express my dissatisfaction with the service during our stay at your hotel. Unfortunately, several incidents have led us to rate the stay as extremely disappointing.
1. Room allocation: Upon arrival, we requested a room on an upper floor. However, your employee informed us that all rooms there were occupied. However, we later discovered that the hotel was almost empty. This suggests that we were given intentionally incorrect information, which we find extremely unprofessional.
2. Early harassment before checkout: Checkout was set for 12 noon. Nevertheless, we were already harassed several times by phone an hour before this time to leave the room on time. By 12 noon, we were called a total of ten times, which was not only inappropriate but also very disruptive. This kind of treatment of guests is absolutely unacceptable and gives the impression of not being welcome.
We were looking forward to a pleasant and relaxing stay, but these experiences have seriously affected our trust in your hotel. We expect a hotel of your category to treat guests with respect and professionalism.
I request that you investigate these incidents thoroughly and let me know how you plan to ensure that this does not happen again in the future. I also expect appropriate compensation for the inconvenience we experienced during our stay.
I look forward to your response and a resolution of the matter.
Best regards
Ruhullah Kaya
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