Joyway Hotels Istanbul Sultanahmet

Отличный отель, потрясающее месторасположение. Достопримечательности в шаговой доступности.

Muy buen hotel y muy amables

On the first day, we were not able to reserve a room due to a mistake on their part, but they prepared a new hotel with breakfast service. They came to pick us up the next morning and we checked in. The location was convenient, close to the trains to Hagia Sophia and the new city, but there were many slopes so it was difficult to walk there with a carry-on suitcase. I recommend taking a taxi.

It's similar to a famous hotel. The only advantage is that it's close to the attractions, but it's not cost-effective. There is no free parking space, and parking is free at night. In fact, it doesn't matter if you live farther away. If you don't rent a car, you don't have to consider this. It's better to live farther away. At least it's a serious hotel.

This time, I booked a deluxe ocean view room at a hotel just behind Hagia Sofia in the old city of Istanbul. According to the hotel's rules, check-in was from 2 p.m., but I was only able to check in at 3:40 p.m., and to my surprise, I was guided to a different hotel from the one I booked, and the room was a terrible room with a wall view and no view of the sea at all. In Japan, this would be considered fraud. There was trash in the room, and the number of amenities was insufficient, so I think it was probably left as it was by the previous guest. The shower in the room was also wobbly and seemed like it was about to collapse from the bathroom wall at any moment, so it was scary to touch and was not usable properly. When I told the hotel, they said, "The shower is broken! Thank you for letting me know. We will send a staff member to check it right away," but in the end no one came... I have traveled all over the world using Trip.com, but to put it mildly, this is the worst hotel I have ever stayed at. I contacted customer service immediately and they dealt with the issue in various ways, but the hotel on the Turkish side had no intention of improving in the first place, and it felt like discrimination against Asians. I am very disappointed that my first post after traveling so much has turned out like this, but I will leave a record for the benefit of future travelers.

It is best not to make an appointment with this hotel. I booked a deluxe sea view room a month in advance. At that time, it was the most expensive room on the Internet. As a result, when I arrived at the hotel at 10 o'clock in the morning, the front desk only said that I had to wait until 2 o'clock in the afternoon to check in and go through the registration procedures. When I arrived at 2 o'clock in the afternoon, I was given a room card. When I went to the room, I could only see the city wall across the street. There was no sea view at all. I called the front desk and the reason given to me was that a guest did not check out yesterday, so there was no sea view room. After repeated negotiations with Ctrip, I was given a room with a sea view on the last day, but it was different from the picture of the deluxe sea view room I booked, and the area was small. The management of this hotel is too bad. I have not received any response from the problem since it happened. I think it is right. At that time, the price difference between the sea view room and the ordinary room was RMB 300 per day. In the end, Ctrip refunded a total of RMB 150. If the hotel knew that there were no rooms, even if it notified me, I would choose to stay or cancel, which would not be a problem. However, the hotel deliberately concealed and deceived, and there is really no business ethics. Here I remind everyone.