Operla Airport Hotels, Trademark Collection by Wyndham

They made a huge mess with my booking. As me and my daughter were going to arrive at the hotel around 7am after a 13hr flight, I booked the night before as well to make sure the room w’d be ready when we arrive, even emailed the hotel to let them know, and paid for a better room. When we arrived they put us in a cheaper room so I complained and they said if we want to go to our room we w’d have to wait as it was not going to be ready till 9:30am when the room supposed to be ready the day before.That’s is unacceptable and show how messy this place is. When asked the lady at the reception what happened, she didn’t even looked at my face and only said she had no idea and nothing she could do and I had to wait til 9:30. Overall, an average 3 star hotel. Very cheap, so you get what you pay for basically. Rooms are very dark and small can barely open one luggage. Think in the booking it said 26 square meters, but it’s definitely not, w’d say it’s less then 20. The boys that help to carry the luggage are very nice and helpful and the restaurant staff too. But the lady (actually didn’t get her name, is the one with glasses) from the reception had such and arrogant attitude. Not helpful at all, anything you ask her she will barely answer and don’t even make eye contact. She talked with me looking at the computer, such a weird attitude. She definitely needs to be trained to work with customer service. Breakfast not worth the cost. Lots of packed food like cookies, wafers. They have black coffee but if you want another type of coffee they will charge you extra. Pillows are hard and very uncomfortable. So if you coming from a long flight, you probably will have a really bad sleep. If you can pay a little bit extra to stay in another hotel , do it, and don’t regret it like I did.

It is approximately 15mins away from Airport. Taxi cost about 400 Lira. Very friendly and helpful staff especially Mr Batu. All staff speak good English. Breakfast was simple and sufficient. Room size is ok but toilet may be a bit tight. Shower is good. Room are not clean daily unless the 'clean room tag' is display on the door. Need to ask for rooms facing back of hotel if you want a quiet room as front facing is noisy (facing main road). There are restaurants nearby walking approx 5-10mins away. Will be back next time.

Hotel is clean and tidy. The coordination is also very good, especially if you opt for the airport pickup.

Didn't like it too much , as probably the communication was not good.