Casa del Jaguar Beach Hotel

This was the second part of our 2 week family vacation, 6 nights total! We rushed to get there before 10:30pm because this was the last check in time. We get there at 10:20pm and NOT A SOUL was in sight. We received no email, no call, nothing to let us know no staff would be at the front desk! Several minutes later, we notice on the far end of the front counter some sheets of paper with my personal information and our fobs. But where was our room exactly?! There we were, at night trying yo find our room because no further instructions were left to help guide us. When we finally did find it, we had no help hauling our heavy luggage to our room, heck, not even on our departure day did we get support, front desk guy was looking pretty behind the desk, watching us from a distance and didn’t move until we were pretty much at the door to the registration office. I have no complaints about the beautiful, clean, and spacious room. It had an amazing balcony, a hammock, and amazing beach front access and loungers. But the service was absolutely horrendous! They pride themselves in having a multilingual staff but sacrifice actual decent customer service for this because the only actually friendly staff were the cleaning staff! I wonder how different our treatment would have been had we been white and privileged, perhaps the prejudice and subsequent treatment we received would have been much, much different and better. This is a shame because this is my home country and to see a place like this continue to perpetuate the discrimination and disregard for their own people and cater to one type of traveler is disheartening!!! I will never return and will take my money to a place that welcomes both Mexican citizens and foreigners, and both are treated with dignity and respect!

The hotel charges USD 450 per night, and there was NO HOT WATER IN THE ROOM. No hot water to take a shower, no hot water in the sink. Also the pressure of the cold water was awful. They had to move us to another room, and the shower in the other room was also not working well. The service was OK, but definetely not worth the price they charge. When we asked for a discount in the price because of the lack of water and changing of room, it was denied. I wouldn’t come back and don’t recommend it to anyone coming to Mexico.

This is a wonderful hotel and we would give it a 4.5 if they allowed it. The great: - Beach is amazing - Gorgeous rooms that are clean and modern. Can't imagine there are better on the island. - Beautiful Pool - Fantastic location that is close to "downtown". The good: - Food is really good with maybe a slight wish for more variety. - Included breakfast - Service is good. We have experienced better. But nothing "wrong" with it. The not so good: - Very crowded beach area because of the beach clubs around. We get it as it is gorgeous. But if you are wanting privacy this maybe isn't the best. Overall, this is a wonderful property and we will certainly be back.

I was so excited to come back here with my friend after staying here once before. Several changes and not for the better. Every day we had to wait till after 10-10:30 for them to set up the beach lounges. If we sat it was on a wood platform, perched on the end. I tried so hard to get the shadiest spot but they would not allow me this particular lounge bed, stating it was for the owner. Not once did I see anyone in it You have to throw your toilet paper in the trash. I realize this is an issue for the island but have never in my 14 visits , have had to do this elsewhere(I’ve stayed at Ixchel and Izla Beach hotel) Aside from Sonny, Catalina and Alan? (All 3 were very good super sweet!!) Wait staff were unattentive. Granted we did not order many cocktails or food so we felt ignored, just trying to order lemonade or water. We ordered nachos w/meat All the nachos were soggy and the meat was large chunks and not great tasting at all. I love the location and the ladies that took care of our room were great. Not sure if I’d go back at that price point. Sorry

My husband and I stayed here this past weekend (November of 2023) and experienced nothing but positive experiences. The hotel arranged our transfer from the airport as requested and everything was easy. Our check in was a great experience and our room was large and gorgeous. We had a master suite on the second floor with a partial view of the ocean. The beds and pillows were not too comfortable, but everything seemed new and clean. We loved our room. The included breakfast was delicious and far more than a continental breakfast. We spent the majority of our time at the beach. The service was fantastic, and we enjoyed the food and cocktails. Shout out to Sunny who went above and beyond every moment. The beach, North Beach, is gorgeous with nice sand and clean beautiful blue waters. Since it is a sand bar, there are, as many have pointed out, 30-40 boats docking for the day. This does create quite a bit of foot traffic with solicitors and music. There are a lot of bars and restaurants along the beach ***** providing day parties, djs, and food options. The resort is near town and very convenient to walk and explore the animated town. It was an easy walk but far enough away for a quiet evening. Additionally, the front staff was very helpful recommending restaurants, events and shopping. Lastly, the compassion and empathy of the front desk for our personal schedule and needs was superior. They made difficult travels and maneuvers much easier. We cannot wait to return to Casa Del Jaguar!!

If you want a dreamy, luxorious spa stay on a paradise beach this is it! I can not recommend this amazing hotel enough… I am a very experienced traveller. This hotel has it all. The service is excellent, the rooms are clean and the location is perfect. The staff are superstars! We will definitely come back. Au revoir!

This hotel is more than a bunch of rooms - it’s a peaceful place on a beach with palm trees and a beautiful zen garden. It’s a serene atmosphere! Immaculate beach and amenities. Would love to come back to Casa Del Jaguar! The staff and locals near by are helpful and kind. Walking distance to bunch of restaurants, bars, and shops.