Guest User
September 29, 2024
Pros: Wiliam and Arturo were amazing!!! They were attentive and understood our order every time. They made every meal easy and we were super appreciative. Wiliam even made a special romantic night requested by my partner. It was beachside and beautiful! They played the music we requested and we both felt so special. Cons: the breakfast staff needs some work. They really didn’t understand what we wanted most of the time. They would ask me the same question multiple times and even when I clarified, they still brought it out incorrectly. Often times I’d have to ask for the same thing multiple times (like leche) and each time they acted like it was the first time I had asked. We were let down when one of the restaurants was unavailable, closed, or reserved for a party more than half of our 9 night stay. There was a storm and we were happy to have the restaurant in house so we didn’t have to go out only to find out they had closed both restaurants 30 minutes before we came down. They gave us a letter that the ferry was stopping at 4pm, but no notification that the restaurants were closing at 7pm. When we asked the front desk they said we were notified in the letter. We were not. The letter did not mention the closure. The front desk told us the only thing close for delivery was pizza. We had to go out into town and find a place open. We found one. An inconvenience none the less when you’re paying to eat on site.