Irvine Riverside Guesthouse by Paymán Club

Nice room comfy bed good value for money nice toom

£89 a night is criminal. My TV didn’t work, the bed nearly sunk into the floor when I sat on it and the place just doesn’t look nice. £40 a night and I’d say there would be less to complain about.

It was in the middle of renovation (in high season) the reception was a mess, in my room the floor was not cleaned properly and it was missing a light bulb in one light, the main light switch was well concealed behind a curtain behind the wardrobe and took some finding. Access to my room was from a path open to the street and the means of locking it unfamiliar so the first day I had to leave it open. When I eventually saw the helpful room service lady, who was there for three hours every day so I had to make sure of being back at that time, she showed me how to lock the door, saying English people always had problems, so it is a system only familiar in Scotland. A written explanation would have been very helpful. The whole place was self-service (check-in was through instruction by e-mail with a code for opening a keybox) and had an air of neglect. I made a couple of calls to the phone number posted at reception and one of the people I had difficulty understanding and did not call back as I requested. The hotel is a bit outside the main town though there are a number of bus routes. I would recommend not keeping it on your list.

Terrible stayed 1night it was a construction site and never mention when booking still trying to get refund for 2 nights I never stayed

The bedroom appeared to be clean but when I moved one of the beds and a bedside cabinet there was rubbish behind and under the furniture. I had to move the bed to gain access to the wardrobe. The bathroom, however, was not clean at all. There was rubbish on the floor and it was filthy. The shower door didn’t open fully because the sink was in the way. The room was so small it was awful. The shower door did not close properly as it was warped at the bottom. We didn’t use it whilst we were there because the water obviously would escape from the cubical through the door. There was evidence of this happening previously on the flooring. The sink was cracked in the middle, possibly from the shower door hitting it.The toilet seat and lid were not attached properly and were falling off the toilet. Four days trying to cope with a bathroom like that was a nightmare. Thank goodness we were visiting my Brother and were able to use the bathroom at his house each day.

Where do I start? I was supposed to receive an email on the morning of the booking with a pin number to get into this unstaffed property. No email arrived. We phoned several times until someone answered. Long story short, I was given the wrong code. I phoned again. It took over an hour to get through that time. I asked the person to stay on the line while I tried the new code. She hung up. Wrong code AGAIN. Eventally we got through again and were given a new code. This one worked and we entered this unkempt and neglected guesthouse to the overpowering stench of dampness and faeces. The "bedroom" was damp, unfit for human habitation and even had a complimentary jobby left in the toilet, The carpets were filthy and the furniture sticky with thick grime This is no B&B. This is more like a dystopian prison. We couldn't stay in this filthy place and we immediately departed to find an alternative hotel. Thankfully we found one. We asked for a refund as we hadn't stayed. Of course this was refused. We were in Irvine to attend a wedding. While there we asked some local people about the Riverside Guesthouse and were told it was used to accomodate drug rehabilitation patients and asylum seekers. If this is indeed true, my heart goes out to those poor souls who are forced to exist for more than a few seconds in Riverside guesthouse. Avoid!