AC Hotel by Marriott, Ipoh

Nice hotel & location in the center of Ipoh

I stayed at this hotel with my family, including an infant. Since I was traveling with an infant, cleanliness—especially the floor—is extremely important to me. Sadly, this hotel did not meet basic cleanliness expectations. There was a lot of hair on the floor from previous guests. I did call the front desk to request housekeeping to clean the room, but nothing was done after that. Honestly, it was disappointing. The bathroom was even worse. The pipe was leaking.  In terms of amenities, they only provided a toothbrush and one other basic item. For a hotel at this level, I really didn’t expect such minimal amenities. I was surprised that they only gave us one toothbrush when it was clearly a room for two people. On a positive note, breakfast was a pleasant experience. While the variety wasn’t extensive, it was more than enough for a family, including my child. The staff at breakfast were also extremely helpful—they even gave us a kid’s set and helped clean up after my child finished eating. That made the experience feel a bit more family-friendly. Check-out was fast and smooth. However, check-in was a bit slow as they said the room wasn’t ready, even though I arrived at 2PM (check-in policy is 3PM). I would have appreciated it if they had shown more consideration, especially since I had a baby with me. There was also no baby cot or any baby-related facility offered. All in all, if you can find a cheaper hotel, it might be a better value—this one felt just average, nothing special. There was no game room or other family-friendly facilities besides a basic swimming pool. For a hotel marketed at this level, it was pretty underwhelming. On the bright side, the location is great—just walking distance to Ipoh Parade Mall, which was very convenient.

Location is strategic, Service are good

I recently stayed at AC Hotel by Marriott Ipoh. The check-in process was smooth, and the room was spacious and spotlessly clean. The shower was exceptional—I’ve never experienced a rain shower like that before. The pool area was beautiful, and the hotel is conveniently located near many shops and massage centers. Free parking was a great bonus. However, the television was a major letdown. Despite having a large screen, it couldn’t connect to YouTube or Netflix. I paid RM400 hoping to relax and plan my future business, but this issue was a big disappointment. As for breakfast, while the food was tasty, the variety didn’t meet the usual Marriott standard. Overall, it was a pleasant trip. If the TV issue is resolved, I would definitely consider returning.