AC Hotel by Marriott, Ipoh

I really love the grandeur and ambiance of this hotel—the penthouse on the 11th floor, the pool view on the 4th floor, and the charming nightscape of Ipoh. Tonight, it feels like I’m on a honeymoon. My heart is full of gratitude.

Very clean, staffs are polite, need more training for front desk. Concierge need to be more professional and informative

Overall the hotel is pleasant to stay in. It is within three minutes walk to Ipoh Parade mall. Personally I prefer this hotel over Weil which is adjacent to the mall because of a quieter feel. The decor is good. I like the fitness center. But some rooms' windows faced corridor or a wall. We made a mistake as we overlooked a not prominent description that window faced the corridor. We were horrified and fortunately a lady in charge of receptionists offered to change our room. Breakfast was not exceptional but the dining area of AC Kitchen is spacious. Staff are courteous, friendly and helpful, making it enjoyable to start the day. Travellers who consider staying in this hotel have to be careful in choosing the room types as some with windows facing a wall or corridor. I suggest Trip.com should highlight it in the description of the room . I guess nobody would like to stay in a room basically with windows.

First of all, there was a little misunderstanding during check in. We booked an executive room on trip.com , however we were told we only book a lower category room ( Junior suite) and was given that lower category at first. After 15 minutes of nicely reasoning, they realised it’s their own booking system backend fault, and gave us the room we booked. It’s a salty taste to check in with this mood , however front desk Miss Yi was patient and helpful as all the front desk colleagues! Through the stay every staff was helpful, Ibrahim was lovely to make sure our room was clean and tiptop shape!  Good location, lots of food and walkable massage spa centres! Would come back again! They even have a pickle ball court