River Ness Hotel, A Member of Radisson Individuals

Cleanliness needs to be improved, the tabletop and wash basin are not clean, there are paper scraps, and the towels are a little stained. The service is very good, and all staff are very helpful. There is no parking lot, you have to park in the parking lot 5 minutes walking distance.

衞生設施不符，服務差，隔音效果差，不適合家人住，不像公寓酒店

The bed is big and the room is spacious. You can enjoy the beautiful view of river ness in 2-3 minutes. There is a refrigerator and a safe in the room. There is hair conditioner. I will stay here again if I have the chance.

As a newly opened hotel, the facilities are very good. But the problem is that the front desk and operation are all Indians. They are friendly but not serious about their work. First, they changed the room type without notifying me after booking. After I asked, they changed me to a lower grade than what I booked. Many facilities were gone. In the end, I had no choice but to change it back. Secondly, when I wanted to boil hot water to drink on the second day, I found that there were still moldy and hairy tea bags left by previous guests in the kettle. I don’t know how long they have been there... This means that the room service did not open it for inspection when disturbing, which was disgusting. Finally, I stayed for three consecutive days, and the daily room cleaning was also very messy. The shampoo was empty and was not changed at all. I had to go to the front desk to ask... There are many similar things, which makes living very time-consuming and laborious.