Cherokee Hotels with Wi-Fi

Overall we had a great stay. It was our first time ever at the casino so we were definitely out of our element. The casino was great as well as the restaurants. I’m gluten and dairy free but I found I could eat something in most all of the eatery’s. The room itself was nice, however there was little to no hot water. We stayed on the 16th floor the first night and decided to stay an additional night but had to move to the 14th floor. Both floors had the same hot water issues. We wanted to remain in our original room but was told at the front desk there was nothing available, but to go online and check. We found the same room type available online so we reserved it. This was an inconvenience to me. We had to check out of the 16th floor room and check in to the 14th floor room at 11a.m. This also put me paying the resort fee twice. When we checked in to the 14th floor there was no soap or lotions (not a huge deal) and only one towel/wash cloth. I requested more through Ivy the concierge and was told they’d leave some hanging on our door. I requested this twice and both times we did not receive the towels. Luckily my husband and I have been together for 27 years, so sharing a washcloth was not life-ending. We’ll definitely be staying again. I’m not sure if we’ll stick with The Cherokee rooms again.

My husband and I had a great stay at this Fairfield. It is a pretty good Fairfield if you are familiar with the brand. We were staying as part of a longer road trip and visit to Great Smoky Mountains NP. The hotel was super clean, and the workers were friendly. It is very close to the park, and it is close to the ****** with entertainment and restaurants.

I’ve never wanted to stay at a super 8 bc I’ve always heard such bad experiences but surprisingly my experience wasn’t at all bad this was a pretty decent hotel & the carpet in our room felt like the cleanest carpet I’ve felt even better then the higher end hotels. The guy up a the front desk was informative & nice. Great room considering the price!

having to relocate to cherokee at the spur of the moment for employment Great Smokies Inn made my relocating painless making me feel right at home for a month till i found housing. The rooms were spacius comfortable and clean and the staff was friendly, pleasant, helpful and welcomed me to their community with out hesitation. Especially Jess, she was always willing to go the extra mile, although I am unsure of her current position. Her customer service, pride and dedication in her work makes he upper management material. And if she is not in management then she needs to be. To say the least she is one of the few hospitalitarians we still have left today in our industry.

everything is very good

We usually stay at motels with inside entry to the rooms so this was a different experience for us. The noise level outside was very detracting but the room was very good otherwise. The management was very attentive and the breakfast area and breakfast, though limited, was good and we enjoyed it. We did have problems with our keys twice but the manager fixed it right away with just a walk to the office involved. We stayed at the motel for 4 nights and used it as a hub for our daily activities in the mountains. We really enjoyed our stay after getting use to the noisy parking lot.

Room was super clean. Sheets were very nice. I am sort of a ”Linen snob” so I was very happy with the linens. Room was very accommodating. No refrigerator, which would have been nice for the price of the room. Took a shuttle to the casino, so that saved on time, parking and traffic after a concert. The driver was very nice and helpful. On the down side...the Shuttle van was a very high end Mercedes, but the stinch of mildew was so pungent it burned my eyes and throat. The floor had a non working ice machine and only the 1st floor ice machine worked. Laundry on the floor, same thing ”Out of order” signs. Breakfast is deceiving this is continental at best. Only thing hot was a make it yourself waffle and biscuits and gravy. The biscuits were frozen on the inside, so dont book if you think your getting a good free breakfast. Overall, I would stay again just because of the room cleanliness and comfy bed. Other than that..probably not.

Disappointing breakfast with just apples, bagels, cereal and yogurt. No bread, no eggs, no sausage and no microwave. Staff isn’t friendly and lacks any customer service skills. The lobby is beautiful and the rooms spacious, clean and well maintained. DESPITE reserving a handicap room, I found the “handicap room” wasn’t wheelchair friendly. I give the hotel a C- as “handicap friendly”. The bathroom so small I couldn’t close the door with my wheelchair in the bathroom (with the footrests removed) and I couldn’t get to the shower because the door was in the way, I had to walk into the bathroom (a struggle for me) then close the door to get into the shower. The shower is dangerous without any hand/ safety rails. I did get a walk in shower and they did provide a shower chair but the only shelf in the shower was on the back of the shower and not reachable when using the shower chair. This is a DANGEROUS shower which requires using the glass shower door handle to move in/out or stand while bathing. It’s a million dollar accident waiting to happen. Two more issues with simple solutions: the toilet is an old “squat” toilet (probably 14 in bowl height) making use and transferring to and from the toilet difficult (no grab bar). New toilets are 17 1/2 and 18 inches making the wheelchair chair to toilet easier and safer. Finally, the carpet in the room is beautiful and thick BUT it was hard to move around in the room with the wheelchair. Many hotels now have “hard surface” floors making it much easier to move around and safer for those using walkers or canes. PLUS hotel carpets are known to hold bacteria with the hard surface easier to clean. Pitiful internet which goes every hour or so and the TV didn’t work well despite the desk clerk trying to fix it.. about every 15 minutes the tv would go offline requiring a wait and restart (see pictures).